Font size
WorksheetsWave 36
Total questions: 10
Worksheet time: 5mins
Eminem is an artist who travels a lot outside the US to perform. He calls his family and friends often back to US. What's the best rate plan to offer Eminem?
T-Mobile One
T-Mobile Unlimited 55+
Simple Global
Stateside International Talk
"Hi! This is Gigi Hadid, my sister keeps on calling you guys to access my account and she wasn't able to, I don't know what to do."
Advise Gigi Hadid to add her sister as an authorized user on the account after doing a successful verification.
Advise Gigi Hadid to call us back when her sister is on the line as well.
Verify the account first, ask Gigi Hadid to log in to her online account and add an authorized user from there
Own the No. Tell Gigi Hadid that only account holder can request to add an authorized user.
Sam Smith calls his dad often who lives in United Kingdom averaging 4 hours every day. What's the best feature that you can offer to Sam Smith?
International Calling
Mobile Without Borders
Stateside International Talk
Simple Global
Drake forgot his passcode and cannot pass the verification. Drake started to get frustrated because he can't access his own account. What would you say to Drake?
"I know passwords can be confusing sometimes. But let me go ahead and help you with that. May I know the last four digits of your social security number?"
"No need to worry, I got your back. That happened to me too because I use different passwords. I'll send you a One-Time-Pin and just give me your Social Security Number so we can access your account and let's change your passcode after."
"Hey, Drake! Don't feel that way, you can definitely drop by to one of our T-Mobile store near you and present a valid I.D. so we can change your passcode and access your account."
"Hey, Drake! Here in T-Mobile we have other options for us to access and verify the account without comprising your information and security. Let me send you a one time pin and provide me the last 4 digits of your Social Security Number so we can access the account then let's change your passcode after."
Parts of the Billing Cycle include: (Select all that apply)
Start Date
Bill Production Date
Due Date
Payment Date
Close Date
An UNCARRIER move that allows T-Mobile customers to upgrade their phones every 30 days.
Netflix On Us
Simple Global
JUMP! on Demand
Phone Upgrades 2.0
A type of line that allows the customer to access only the internet but cannot send texts and make calls. Select all that apply.
GSM
MSISDN
MI
Mobile Internet Line
A client tool that allows you to conduct and follow troubleshooting steps and send self-service options via SMS, too.
Grand Central
DASH
Quikview
Samson
Nicki Minaj wanted to change her billing cycle date because her salary date doesn't match her due date on the account. She wanted her new due date to be on the 19th. When should be her Start date and Close Date?
Start March 12, Close April 11
Start March 11, April Close 10
Start March 13, Close April 12
Start March 10, April Close 11
Simple Choice data features that include Data Stash: (Select all that apply)
2GB , 6GB & 10GB
6GB & 10GB
2GB, 4GB & 10GB
3GB, 6GB & 10GB
