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WorksheetsPatient Satisfaction
Total questions: 12
Worksheet time: 4mins
What is our current system to monitor Patient Satisfaction scores in the Hospital?
Microsoft Outlook
Cerner
Press Ganey
Xfinity
What are two touchpoint Patient identifiers?
date of birth
room number
diet plan
patient name on wristband
What do you have to do before leaving the kitchen with a patient tray cart?
wash your hands for 32 seconds with warm water
complete the cart delivery log or scan meal tickets
put in your head phones, so you can better listen to music
close your cart door to ensure food safety
How many questions about FNS does a patient have to answer in their survey?
too many
4
3
6
What are the 3 FNS questions in a patient survey?
How was the temperature of your food?
How was the quality of your food?
How was the courtesy of the person serving your food?
All of the above
What do I have to do when entering a Patient room?
Knock on door before entering
Smile and remove my head phones
Sanitize my hands before entering
State my Name when entering
What does ISO stand for at a Patient room?
Ice cream Sundae
Come on in
Isolation
I am sorry, sleeping right now
How can you help improve our Patient Satisfaction scores?
Be on time & smile
Move faster
Follow all touchpoint Essentials daily
Follow most touchpoint Essentials
What is touchpoint's standard food delivery time?
55 minutes or less
45 minutes or more
45 minutes or less
50 minutes or more
What should you not do in a patient room during a meal delivery?
adjust bed side table height
lower bed site railings
state your name, smile, ask if there is anything else you can assist with
hand additional salt packets upon request
use two patient identifiers
What should I do when there is a ISO sign at the patient room?
Just go in and serve the meal
notify a nurse to deliver the tray
hand it to a doctor to deliver tray
deliver last
How many patient floors are in both Hospital towers combined?
11
9
12
10
