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Worksheets

Customer Handling

Total questions: 11

Worksheet time: 6mins

Name
Class
Date
1.

What is the maximum number of coupons in a ticket?

a)

2

b)

3

c)

4

d)

5

2.

A transfer from the service of one carrier to another service of the same carrier bearing a different flight number is known as:

a)

online transit

b)

online transfer

c)

interline transfer

d)

interline transit

3.

what is the airline prefix for Bangkok Airways?

a)

PG

b)

BG

c)

BK

d)

BA

4.

what is the airline with prefix 8M?

a)

Myanmar Airways International

b)

Myanmar National Airlines

c)

Myanmar Airlines

5.

Which terminal is Qatar Airways located in Changi Airport?

a)

T1

b)

T2

c)

T3

d)

T4

6.

Which of the following is a member of the ONEWORLD carrier?

a)

Air China

b)

Qatar Airways

c)

Korean Air

d)

China Airlines

7.

Chicago is located in which IATA conference area?

a)

3

b)

2

c)

1

8.

The city code for Manila is:

a)

MAL

b)

MNL

c)

MLL

d)

MAR

9.

the airport code for Kansai International Airport is:

a)

KAN

b)

KIX

c)

KAS

d)

KAX

10.

A condition which exists when more seats have been reserved on a flight than available seats on an aircraft is known as:

a)

overboarding

b)

overbooking

c)

overcarried

d)

over reserved

11.

which of the following is not handled by dnata singapore?

a)

United airlines

b)

china airlines

c)

indigo

d)

etihad airways