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WorksheetsGSE day 2&3 id&v, complaints, smart
Total questions: 10
Worksheet time: 5mins
What we call the reduction in emissions of CO2 or other greenhouse gasesmade in order to compensate for emissions made elsewhere?
Carbon balancing
Carbon offset
Coal offset
Emission compensation
When the cooling period starts?
From the moment we start supplying customer
From the day of first payment
From the point of sale
From the moment we receive closing readings from previous supplier
On prepayment meters, how much of the top-up goes to cover outstanding balance on the meter?
15%
30%
50%
70%
What are our sales channels? (tick all that apply)
Brokers
Comparison websites
Direct sales
People standing with leaflets outside of Asda
What 3 pieces of information we can use to complete ID&V?
Full name
Date of birth
Eye colour
Full address
What we should do if customer fail ID&V?
Continue conversation normally
Get angry at customer for not remembering his/her details
Call the police
Politely terminate the phone call
What is the time frame for processing Data Access Request?
A month
90 days
14 days
2 weeks
What is D1R?
Day One Resolution
Direct 1 Refund
Debt First Repayment
Driving One Rocket
What amount is credited to customers account that are receiving Warm Home Discount?
£150
£100
£140
£180
How to log a complaint on a Junifer?
Raise a ticket
Log a demand and tick "complaint"
Leave a note on the account
