WorksheetsSet 1
Total questions: 25
Worksheet time: 32mins
Name
Class
Date
1.
What is affected by changing the default locale setting for an organization?
a)
Language
b)
Timezone
c)
Currency
d)
Date Fields
2.
Universal Containers set the Organization-Wide Defaults for accounts to public read/write.
The sales management team is importing a new set of account records and needs to limit access to them.
Access should be restricted to the account owner and members of a public group. How can this be accomplished?
The sales management team is importing a new set of account records and needs to limit access to them.
Access should be restricted to the account owner and members of a public group. How can this be accomplished?
a)
Create a sharing rule to grant access to members of the public group.
b)
Manually share each account record with members of the public group.
c)
Update the organization - wide defaults for accounts to private and create a sharing rule for the group.
d)
Upgrade the role hierarchy and assign members of the group to a role at the top of the hierarchy
3.
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off request.
Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
a)
Read for Accounts
b)
View All for Opportunities
c)
View All Data
d)
Read for Opportunities
4.
A user profile has login hour restrictions set to Monday through Friday 8am to 5pm.
The user logged in at 4:30 pm on a Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect?
a)
The user will be able to continue working and start new sessions
b)
The user will be logged out and any unsaved work in progress will be saved
c)
The user will be able to continue working, but will be unable to start any new sessions
d)
The user will be logged out and any unsaved work in progress will be lost
5.
Which statement about public groups is true? (Choose 2)
a)
Public groups can be used when manually sharing a record
b)
Public groups can be used in sharing rules
c)
Public groups can be created by any user
d)
Public groups allows users to delete personal accounts
6.
Universal Finance has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to High Wealth Sales team members only. Retirement accounts should be visible to all sales users. How can a system administrator meet this requirement?
a)
Create a new profile for Retirement Sales team members and remove read access to High Wealth account records.
b)
Set the organization-wide default sharing to public read-only and create a sharing rule to limit access to High Wealth accounts
c)
Create a new record type for high Wealth accounts and share the record type with High Wealth sales team members
d)
Set the organization-wide default sharing to private and create a sharing rule to share Retirement accounts with all Sales users
7.
How can a System Administrator restrict users from viewing certain fields in list views, searches and reports?
a)
Set the field to hidden on the user profile
b)
Remove the field from reports and list views
c)
Set the field to hidden using field level security
d)
Remove the field from the page layout
8.
Universal Containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving a case?
a)
Partner Roles
b)
Sales Teams
c)
Case Teams
d)
Contact Roles
9.
Universal Containers pushes an account number from an external accounting system into Salesforce. Sales users must be able to view the account number in Salesforce, but must not be able to modify it under any circumstances. How can a system administrator meet this requirement?
a)
Remove the "Edit" permission on the account object for the sales user profile
b)
Set the field-level security for account number to visible and read only for the sales user profile
c)
Set the account number field to read-only on the page layout assigned to the sales user profile
d)
Set the organization-wide default settings for accounts to read only
10.
"Universal Containers has set the organization wide default sharing for accounts to public read/write. What can be used to limit access to these records?"
a)
Role hierarchy
b)
Profile
c)
Public Groups
d)
Sharing Rules
11.
"Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to use the set of stages that apply to consumer opportunities. How can a system administrator correct this problem?"
a)
Check for validation rule that restricts the visibility of the opportunity stage
b)
Ensure that regional sales users are routing consumer opportunities to the appropriate approver
c)
Remove all but one record type from the regional sales team profile
d)
Assign the relevant record types and sales processes to the regional sales team profile
12.
Which option is available to a system administrator when managing passwords for Salesforce users? (Choose 3)
a)
Admins can grant users the "password never expires permission."
b)
Admins can enforce an all numeric password policy
c)
Admins can reset passwords for all users at once
d)
Admins can assign a password to a set of users
e)
Admins can customize the message sent to locked out users
13.
"A system administrator created a custom object for a recruiting application to track open positions. The administrator needs to give recruiting users the ability to read, create, edit, and delete position records. How should the administrator proceed?"
a)
Use an existing custom profile that will automatically have the custom object permissions enabled
b)
Use an existing standard profile that will automatically have the custom object permissions enabled
c)
Create a custom profile and enable custom object permissions
d)
Modify a standard profile and enable custom object permissions
14.
"Universal containers needs to allow a group of users to view account records they do NOT own. Which feature can the system administrator use to meet this requirement? (Choose 2)"
a)
Account record types
b)
Public groups
c)
Field level security
d)
Sharing rules
15.
What does Salesforce authenticate before allowing a user to log in through the user interface? (Choose 3)
a)
Whether a user's profile has login hour restriction
b)
Whether the user's profile has API enabled
c)
Whether the user's profile has trusted IP addresses
d)
Whether the user's profile has trusted IP restrictions
e)
Whether the user's profile has specified business hours
16.
Criteria-based sharing rules can be created for which objects?
a)
Contacts
b)
Leads
c)
Accounts
d)
Opportunities
e)
Campaigns
17.
How many criteria-based sharing rules can you create per object?
a)
10
b)
100
c)
25
d)
50
18.
What can an administrator assign to both Ideas and Answers?
a)
Status
b)
Categories
c)
Sharing Rules
d)
Workflow Rules
19.
Which functionality is available when solution categories are enabled? (Choose 2)
a)
Ability to automatically assign a solution to all sub categories below the parent category
b)
Ability to create solution category custom reports to find uncategorized solutions
c)
Ability to control the visibility of specific solutions in the customer and self service portals
d)
Ability to control the visibility of specific solutions in the Solutions and Cases tabs
20.
Where can Salesforce Knowledge be accessed? (Choose 2)
a)
Documents tab
b)
Customer and Partner portals
c)
Related list on case records
d)
Chatter Knowledge tab
21.
What is a capability of Salesforce Knowledge? (Choose 2)
a)
Knowledge allows an organization to share articles with partner portal users
b)
Knowledge only allows a single article type across all data categories
c)
Knowledge uses data categories and roles to make articles visible to specific users
d)
Knowledge automatically creates a solution for each new article
22.
Which tab can be included in a customer portal? (Choose 2)
a)
Knowledge
b)
Opportunities
c)
Dashboards
d)
Ideas
23.
Which statement about Community experts is true? (Choose 2)
a)
Community experts can delete inappropriate community content
b)
Community experts can be designated for Salesforce Ideas or Answers
c)
Community experts are designated by an icon
d)
Community experts can manage Salesforce Ideas categories
24.
What is the purpose of the Ideas community?(Choose 2)
a)
To provide access to articles that answer questions around an idea theme
b)
To comment on and vote for ideas posted by other community members
c)
To invite customers, partners, and employees to submit ideas around a theme
d)
To post customer ideas by logging cases on the Ideas tab of the portal
25.
What is the purpose of the Service Cloud (customer) portal? (Choose 2)
a)
To allow partners to access contact records for case collaboration
b)
To allow customers to log and check the status of cases online
c)
To share support requests and dashboards with high-profile accounts
d)
To provide Web self-service by exposing Knowledge articles
100 %
