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WorksheetsSet 2
Total questions: 26
Worksheet time: 26mins
Name
Class
Date
1.
How can Knowledge articles be used?(Choose 2)
a)
To resolve customer cases
b)
To display for customer self-service
c)
To display Salesforce Answers
d)
To display Salesforce Solutions
2.
A system administrator at Universal containers incorrectly imported a set of records and needs to remove them from Salesforce. Which tool should the administrator use to complete the task? (Choose 2)
a)
Excel Connector
b)
Import Wizard
c)
Mass Delete
d)
Data Loader
3.
A marketing user has received a file of leads to import into Salesforce. What is the best way to avoid duplicating records?
a)
Validation rules
b)
Import Wizard
c)
Merge Leads Function
d)
Data Loader
4.
Which functionality is available when using the data export service? (Choose 2)
a)
Schedule a recurring export
b)
Include the values for formula fields
c)
Include attachments
d)
Export a subset of records for a given object
5.
Which tool can automatically prevent duplicate records?
a)
Import Wizard
b)
Connect for Office
c)
Connect for Office
d)
Data Loader
6.
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
a)
Account report export
b)
Data Loader
c)
Account analytic snapshot
d)
Data Export Service
7.
Which field type can be used as an external ID? (Choose 3)
a)
Formula field
b)
URL field
c)
Email field
d)
Number Field
e)
Text field
8.
A system administrator at Universal Containers needs to mass update the lead source of opportunity records. How can this be accomplished? (Choose 2)
a)
Use similar opportunities to update the opportunities
b)
Export opportunities and update using the import wizard
c)
Create a list view for opportunities and update using inline editing
d)
Export opportunities and update using the data loader
9.
Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?
a)
Use the Excel connector to export records from both systems into Excel
b)
Use an external ID field to match records between the systems
c)
Use the data loader to match records between the systems
d)
Use the data loader to insert Salesforce records into the financial system
10.
What should a system administrator consider before importing a set of records into Salesforce? (Choose 2)
a)
The import file should include a record owner for each record
b)
Currency field values will default to the personal currency of the record owner
c)
Data should be de-duplicated in the import file prior to import
d)
Validation rules are not triggered when importing data using the import wizard
11.
A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
a)
Merge leads function
b)
Validation rules
c)
Data loader
d)
Import wizard
12.
When importing data, what happens if some records do NOT meet the data validation criteria?
a)
Import process fails only for the records with invalid data
b)
Import process ignores the data validation criteria
c)
Import process aborts when it encounters the first invalid record
d)
Import process requires user authorization to import the invalid records
13.
When are workflow rules evaluated based on the order of execution? (Choose 2)
a)
Before Apex Triggers
b)
After validation rules
c)
After escalation rules
d)
After assignment rules
14.
What is required to make a user an approver in the approval process?
a)
The user must opt in to receive email alerts when an approval is requested
b)
The user must have read permission for the object in the approval process
c)
The user must be in the same role as the approval submitter in the role hierarchy
d)
The user must be setup as a delegated approver
15.
Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? (Choose 2)
a)
Opportunity Escalation Rules
b)
Opportunity update reminders
c)
Big deal alerts
d)
Opportunity field history tracking
16.
When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default? (Choose 2)
a)
Account
b)
Lead
c)
Case
d)
Contact
17.
Who can cases be assigned to when case assignment rules are being set up? (Choose 3)
a)
Case team
b)
Contact
c)
Partner Portal User
d)
Queue
e)
Internal Salesforce User
18.
The marketing team at Universal Containers is responsible for creating new leads and distributing them to different regional sales groups for qualification. How can a system administrator automate the process?
a)
Create a queue for each regional group and a validation rule to enforce that the leads are assigned to the correct group
b)
Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue
c)
Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team
d)
Create a queue for each regional group and a lead assignment rule to route leads to the queues
19.
Which user is listed in the case history related list for case changes made from assignment and escalation rules?
a)
The automated case user specified in the support settings
b)
The owner of the case when the rule was triggered
c)
The default case owner specified in the assignment or escalation rule
d)
The user who created the assignment or escalation rule
20.
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this? (Choose 2)
a)
Big deal alert
b)
Similar Opportunities
c)
Chatter groups
d)
Opportunity Update Reminders
21.
Sales representatives at Universal Containers should be notified any time support cases related to accounts they own change status. How can the system administrator accomplish this?
a)
Enable field history tracking to send an email alert to the account owner
b)
Create a workflow rule to send an email alert to the account owner
c)
Create an escalation rule to notify the account owner
d)
Create an auto-response rule to send an email alert to the account owner
22.
Universal Containers require that support agents take ownership of and respond to incoming cases within two hours of case creation. How can a system administrator automate this process?
a)
Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted by an agent within one hour
b)
Create case auto-response rules to send an email to the customer within one hour of case creation
c)
Create a workflow rule to send an email to support managers when a case is created and assigned to a queue
d)
Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an agent within one hour
23.
Put the automation rules in the order in which they are processed.
Assignment Rules
Workflow Rules
Escalation Rules
Validation Rules
Assignment Rules
Workflow Rules
Escalation Rules
Validation Rules
a)
Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules
b)
Assignment Rules, Workflow Rules,Validation Rules, Escalation Rules
c)
Workflow Rules, Assignment Rules, Validation Rules, Escalation Rules
d)
Escalation Rules, Workflow Rules, Assignment Rules, Validation Rules
24.
Which option is available when using the process visualizer? (Choose 2)
a)
Share annotated approval process diagrams
b)
Edit the criteria used to trigger the approval process
c)
View approval processes as a flow chart
d)
Add approval steps from the process visualizer
25.
Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this? (Choose 2)
a)
Create custom fields
b)
Create a validation rule
c)
Create a support process
d)
Create a page layout
26.
Blackpink member with a single SOLO? LOLOLO LO LO
a)
Rosé
b)
Jisoo
c)
Jennie
d)
Lisa
e)
Nic
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