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WorksheetsStatistics
Total questions: 10
Worksheet time: 6mins
Name
Class
Date
1.
A framework commonly used in Statistics ?
a)
PPCAD
b)
PPDCA
c)
PPDAC
d)
PDCAP
2.
It is used to describe customer’s needs and their perceptions of your product or service?
a)
Voice of Process
b)
Voice Within
c)
Voice of Customers
d)
Voice of Truth
3.
A type of sampling that samples are having equal probability to be selected without biasing in selection process?
a)
Systematic Sampling
b)
Rational Sub grouping
c)
Random Sampling
d)
Stratified Random Sampling
4.
A type of sampling used when data collected is in real time or during process operation.?
a)
Systematic Sampling
b)
Rational Sub grouping
c)
Random Sampling
d)
Stratified Random Sampling
5.
It defines exactly how you will go about collecting and recording data?
a)
Operational Stratification
b)
Operational Communication
c)
Operational Definition
d)
Operational Information
6.
Identify the scales of measurement
Elapsed Time after a call measured in minutes.
a)
nominal
b)
ordinal
c)
interval
d)
ratio
7.
Identify the scales of measurement
Technical Support Agent Name: Tim, Lisa, Barry, and Kevin.
a)
nominal
b)
ordinal
c)
interval
d)
ratio
8.
Identify the scales of measurement
Work Week in a Period: WW1 , WW2, WW3 and WW4.
a)
nominal
b)
ordinal
c)
interval
d)
ratio
9.
Identify the scales of measurement
Number of calls receive per Agent.
Tim : 3
Lisa: 0
Barry: 6
Kevin: 9
a)
nominal
b)
ordinal
c)
interval
d)
ratio
10.
Identify the scales of measurement
Number of Periods in a Fiscal Year: Period 1, Period 2, Period 3 and so on.
a)
nominal
b)
ordinal
c)
interval
d)
ratio
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