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WorksheetsAdidas Process Knowledge
Total questions: 15
Worksheet time: 15mins
Who do you escalate to if the parcel is lost in Singapore
Speedpost
Warehouse
Yumi
Suneeta
Which country does not have in-store return?
Malaysia
Philippines
Singapore
None
Order status "Released" in Omni Hub, what does it mean
Payment on hold
Cancelled
Preparing to ship
Order received
Which country doesn't have Postco return?
Malaysia
Singapore
Philipines
All of the above
Which country has COD?
Malaysia
Singapore
Philippines and Malaysia
Philipines
What do you do when customer request to change address, if the order has not been shipped?
Escalate to courier service
Escalate to warehouse
Escalate to Rachel
Reject customer request
Meaning of backordered?
Order on hold
still in process at the warehouse
Order has been cancelled
cancelled due to out of stock
When customer (SG /MY) request to change shipping address to store pickup, whom do you escalate to?
Warehouse
Warehouse and Melissa/Qicai
Melissa/Qicai
Courier service
What are the steps for Defect item?
Escalate to inbound team
Escalate to outbound team
Escalate to inbound team and request for replacement
Proceed for return and refund policy
What documents do you need to provide from Singapore postal return?
Return Form
Return form and Shipping label from EzyParcel
Return form and Shipping label from EzytoShip
No documents needed
Glorietta 3, Trinoma and ATC are in-store return stores, which country does this stores located at?
Singapore
Malaysia
Philipines
None of the above
what is the time frame for Refund?
30 business days
21 business days
14 business days
10 business days
Will customer receive an email notification once he has returned his product at the retail store (SG/MY)?
True
False
How do you identify that a product on the online store is a hype product?
The product will be label "HYPE" on the product page
The term of purchase and return will be in capital and bold on the product webpage
The product will be only available in a specific colour only
The product is available in a specific size only
All retail stores except Ipoh, accept return of Adidas products
False
True
