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WorksheetsACCESSORIES
Total questions: 10
Worksheet time: 6mins
Can you process an accessory ONLY order?
YES
NO
Customer can bundle accessories together to reach the $__.__ amount in one order to finance.
$66.00
$49.00
$59.99
$69.00
TRUE OR FALSE : Accessories are eligible for EIP.
NO
YES
Are accessory only orders charges and upgrade support charge?
NO. Same goes with JOD
YES. Every order has charges
NO. Same goes with Jump and EIP
YES. JOD
WHAT DOCUMENT WILL SUPPORT YOU WHEN A CUSTOMER WANTS TO PURCHASE A STANDALONE ACCESSORY?
UPGRADE SUPPORT CHARGE
STANDALONE EIP
DEVICE UPGRADE AND ACCESSORY ORDERS
ACCESSORIES HUB
USING C2 : WHAT "FASHION CASES" DI WE CURRENTLY OFFER FOR THE LATEST IPHONE XS MAX?
Case-Mate Waterfall Case for iPhone XS Max
Case-Mate Waterfall Case for iPhone
Tech21 Pure Shimmer Case for iPhone XS
Tech21 New Evo Wallet Case for iPhone XS
minimum amount for accessory upgrade charge?
$69.99
$20.00
$59.99
$70.00
Scenario: Danielle has new phone ( Samsung galaxy s10), shared that she travels a lot and she's a party animal. What accessories can you offer her?
Cases
earphone
screen protector
speaker
Scenario: Penny called in stating that she's having problems with her internet connection. She's not happy about the current situation, Penny also shared that she will be uploading her photos and videos on her social media account since she got her new Samsung s9 plus recently. She's enjoying using the camera. How can you help?
Transfer to Tech to resolve her issue right away, seems urgent to me.
Congratulate her and basic troubleshooting
Basic troubleshooting and offer samsung gear 360
Offer Samsung S10 and offer her SAMSUNG speaker
any breaking news for today for accessories that you can offer?
APPLE WATCH SERIES 3 AND SERIES 4
LG G8 THINQ FOR $310
T MOBILE BOOTHE
AirPods with a wireless charging case
