WorksheetsCxCrush
Total questions: 14
Worksheet time: 14mins
A first impression can only be positive or negative.
We can't know this for sure
incorrect
correct
What is active listening?
You act interested and focus on what your customer is saying
you cross your arms while talking to a customer
You get items from the store while talking to the customer
With active listening, you continue your activities in store while listening to your customer.
Right
Wrong
Depend on the customer.
A customer is looking at an article in more detail. Perfect time to approach, but how do you open the conversation?
If you need help,just let me know.
Are you looking for shoes?
Beautiful item isn't it?It is one of our top sellers.
A customer enters your store.How do you start the conversation?
Say hello and welcome the customer
Say hello and ask if you can help
Say hello and if you need help just let me know
SWAT stands for?
Sit Wait and Talk
Sell What's Available Today
Staff Without Adequate Training
In retail, FAB stands for?
Food And Beverage
Features Advantage Benefit
For A Bit
VOC stands for?
Value of customer
Voice of Client
Voice of Customer
When is it best to greet your customer?
Within 2 minutes
After you finish your current activity
Within 15 seconds
LSE stands for?
Listen Summaries Elaborate
Let's Stay Engaged
Local Sport Event
How many Azadea values we have?
3
5
4
Azadea has 4 core values. Passion,Integrity,Teamwork and...?
Consistency
Commitment
Accountability
To increase UPT ,we need to...
Sell an more expensive item(Up Selling)
Suggest matching items (Cross Selling)
One customer is asking, where is a specific item. A good answer is:
is over there.
Is over there and if you cannot find it let me know.
Please let me show you where it is.
