Free Printable March 25 - April 5 Update Validation

Worksheets

March 25 - April 5 Update Validation

Total questions: 12

Worksheet time: 12mins

Name

Class

Date

I would like to get the pricing and availability of M18BMS-0. Can you help me with that?

As of the moment, the M18™ Cordless 18 Gauge Single Cut Shear is currently out of stock because of Global Supply Issues. The next available stock is expected on August 2019. We will re-open for ordering closer to this time.

The M18™ Cordless 18 Gauge Single Cut Shear is already discontinued because of Global supply issues.

As of the moment, the M18™ Cordless 18 Gauge Single Cut Shear is currently out of stock and we don't have information on when this will be back on stock.

the M18™ Cordless 18 Gauge Single Cut Shear is a promotional item and we don't have any stock for that.

May I know how long does it take for my order to be delivered? I am currently in Australia and I would like to know how much is the freight fee too.

It will take 3-5 business days for the order to be delivered. If your order is below $100, the freight fee is $12 + GST. For Bunnings and orders above $100, it will be free of charge.

It will take 3-5 business days for the order to be delivered. If your order is below $100, the freight fee is $12. For Bunnings and orders above $100, it will be free of charge.

It will take 3-5 business days for the order to be delivered. If your order is below $150, the freight fee is $12 + GST. For Bunnings and orders above $150, it will be free of charge.

It will take 3-5 business days for the order to be delivered. If your order is below $150, the freight fee is $12. For Bunnings and orders above $150, it will be free of charge.

Is the black heated hoodie available? Here is the model number: M12HJBLACK7-0. I'm from TOTAL TOOLS BROOKLYN. The size is Large. How much is it by the way?

I do apologise however the product is not available.

Yes it is available and the price is $189.00 + GST.

Yes it is available and the price is $189.00

I do apologise however the product is not available however, the price is $189.00 + GST.

Can you transfer me to Australia? I don't want to speak with anyone outside of Australia.

Yes I can. However I'm sure I can help you. If I can't, I'll be able to transfer you through to someone who can. How can I help you today?

Yes, I can definitely connect you over to them. Please wait on the line.

I do apologise however, there is no way for me to connect you over to them. How can I help you today?

All calls are randomly routed to agent and we cannot transfer you to specific group. Please understand. How can I help you today?

I heard that Ryobi already released their new 125MM angle grinder. May I know what is the power speed, wheel diameter and the weight of that? Lastly, can I have the model number and where can I buy it?

Yes, that is correct. You can grab your RYOBI 125mm Angle Grinder from your local Bunnings Warehouse. The power speed is 800W. The wheel diameter is 125mm / 5” and it weighs 2.35kg. The model number is RAG80125-S.

As of the moment, we still don't have news from our marketing team that the new 125MM angle grinder is already out for grab. You can check our website or register to our Newsletter to be updated.

Yes, that is correct. You can grab your RYOBI 125mm Angle Grinder from your local Bunnings Warehouse. The power speed is 1000W. The wheel diameter is 130mm / 12” and it weighs 5kg. The model number is RAG80125-S.

Yes, that is correct. You can grab your RYOBI 125mm Angle Grinder from any stores near you location. The power speed is 800W. The wheel diameter is 125mm / 5” and it weighs 2.35kg. The model number is RAG80125-S.

What should be done if you need to send an email to the customer?

Send an email through an open case with same issue.

If there is no case available or the case has a different issue, create one. Then send an email through a case.

Send an email directly to the customer's account.

We are not allowed to send an email to the customer.

If customer mentioned Muffler, what does it mean?

Fuel Tank Valve

Spark Arrester

Manifold

Skill Saw

If customer mentioned Circular Saw, what does it mean?

Fuel Tank Valve

Spark Arrestor

Manifold

Skill Saw

How should we respond if the customer wants to know if we are an employee of Milwaukee?

I am a representative from TTi and we can help you with your Milwaukee concerns.

I sure am! Our company is a global one and we have teams all over the world.

We are one of the Global Call Centers of TTi and I can help you with any concerns you have for Milwaukee.

We are one of the outsourced people of Milwaukee but don't worry, I can definitely help you with your concern.

10.

What should be done if we can see $0 pricing in SAP?

Please check the sales note for costumers to get the correct price.

Check if you have entered the correct account number or the correct part number.

The item is not available

It is for free

11.

Case allocation depends on which section in Salesforce?

Comments Section

Account Information

Categories Section

Case Status

12.

Which section in the case that serves as a means of communication to another agent / team when assistance is required and a case is placed back into the Customer Service Queue for re-allocation?