"they must provide owners with a reasonable return on investment, keep guests satisfied and re- turning, and keep employees happy". That is statement for General Manager

to be successful, GMs need to have a broad range of personal quali- ties. among those most often quoted by GMs are the following, Except

The Hotel will cover some of following topics to make up occupancy and revenues, please choice two Answer for typically cover of topics

the Picture show the board of Executive Committee, where's the front office department places.

Rooms Division consist of the following department, Except

Where's the places of Telphone Operator working

During an average day in a hotel—if there is such a thing—the front- office manager and his or her associates perform the following duties, please choice two answer to following duty of Front Office Manager

the position description for a guest service agent details the work performed. position descriptions for the three main functions of the front office, Except

the daily report contains key operating ratios such as room occupancy percentage (ROP), what the formula to count the Percentage Occupancy

GDS are electronic markets for travel, hotel, car rental, and attraction bookings, what the meaning of GDS

the reservations originate from a variety of sources in this bellow, Except

"Reservation given when the person making the reservation wishes to ensure that the reservation will be held", what the term for these statement

the concierge assists guests with a broad range of services, please choice two answer to following corcierge task

what the time ussualy for check in the room