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June Priorities 2019

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

The difference between the WAA and the summary page is the following :

a)

The WAA shows upgrade dates.

b)

The summary page shows the social security number and billing address.

c)

The WAA shows the trade in value directly above the buyout amount making it easy to see if qualified for a GoGrade. It also shows the current data usage and makes the conversation about data step ups easier.

d)

The Summary page shows everything the WAA shows, so I don't need to use it.

2.

If I pull up an account and a customer owes less than $100 to buy out the old agreement, we will be willing to buyout the old agreement if they purchase this phone :

a)

Hydrogen Red

b)

Galaxy S10

c)

LG V30

d)

LG G7

3.

This device comes with an additional $100 accessory coupon and a $50 hum coupon.

a)

iPhone XR

b)

Galaxy S10

c)

LG G7

d)

LG G8

4.

The minimum expectation for WAA look ups is currently :

a)

25%

b)

90%

c)

75%

d)

50%

5.

What is the minimum number of B2B lead submissions each month per store ?

a)

1

b)

5

c)

1 per employee

d)

2 minimum for the store.

6.

Each time I walk to the safe, I should bring back what with me :

a)

Sim Card

b)

Two pull through products and a FREE Entry Level Smartphone that the customer qualifies for. (Moto E5, or iPhone 6S) Pull through should include the Apple Watch, iPad, Galaxy Tab, hum, Jetpack, etc.

c)

Hum

d)

TMP Brochure

7.

What are the benefits of Unlimited?

a)

International Usage Pass Included in Zimbabwe

b)

Speeds up to 1 Gigabit download speeds.

c)

Apple Music included for 6 months on Go and lifetime for Above and Beyond. Normally $10 month per line. Can be listened to on the Apple Watch and iPad.

d)

Includes Unlimited calling and texting on What's App.

8.

When I'm not selling an LG G7, I should be looking to position this manufacturer, due to the high profit and contests currently going on.

a)

Samsung

b)

Apple

c)

Motorola - E5, G6, G7, Z3

d)

Huawei

9.

The cost for me to add an additional GoUnlimited line, when I already have 3 smartphone lines, is how much?

a)

$40 with auto pay.

b)

$45

c)

$75

d)

$10 - Because the customer gets a greater discount on the additional lines, the monthly cost goes from $50 a month to $40, thus taking it from $150, to $160 and only a $10 difference.

10.

The worst thing that happens to me if I offer a product and the customer says "no" is.

a)

I melt like the Wicked Witch in the Wizard of Oz.

b)

The customer attacks me for speaking and not texting the response.

c)

The customer posts all kinds of negative things about me on social media.

d)

We move onto the next customer, provide the same great level of service, and offer a customized solution to the next customer. (PS - Maybe you can't pay for lunch, your car, or your mortgage...