Font size
WorksheetsSoft Skills and Sales
Total questions: 10
Worksheet time: 5mins
Active listening are important in Sales because.?
Helps to avoid miscommunication
Helps to build trust
Helps to win more business
Helps to discover the customers concerns
The two types of motives for buying are rational and emotional.
True
False
The purpose and goal of selling is to help customers make ________ buying decisions.
unhappy
Happy
Satisfying
Informed
How many steps are there in the selling process
5
4
7
6
You are working at Clark's in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use?
closing the sale
suggestion selling
feature benefit selling
overcoming objections
What can salespeople do to maintain good relationships with existing customers?
Ask for new referrals
Use customers in advertisements
Live up to their promises
Send customers expensive gifts
What is meant by consultative selling ?
Selling by offering alternatives
Offering customers discounts
Selling by first understanding the customers needs
Using features and benefits to sell
What is a key component of solution selling
Understanding the customers needs and concerns
Providing options to avoid potential returns
It applies only to beauty products
Providing encouragement to purchase right away
The four selling blocks to selling are?
Trust
Rapport
Close
Follow up
Approach the client. ...
Discover client needs. ...
Provide a solution. ...
Close the sale. ...
Preparation
Approach
Presentation
Handling objections
Trust
Qualification
Objection handling
Closing
Open-ended questions provide you with ONLY 'Yes' or 'No' answer
True
False
