WorksheetsStakeholder Management
Total questions: 15
Worksheet time: 8mins
Who is a stakeholder?
The project team
The customer
Support staff
All of the above
Which of the following is a means of identifying stakeholders?
Building trust
Understanding attitude
Brainstorming
Change management
Which of the following is a parameter for assessing a stakeholder?
Interest
Media
Trust
Research
Which of the following is an axis on the Stakeholder grid?
Knowledge
Power
Energy
Commitment
Interpersonal skills when managing stakeholders include:
Building trust
Conflict Management
Listening
All of the above
Methods for managing stakeholders include:
Lobbying
Withdrawal
Mailshots
All of the above
Which of the following is a benefit of Stakeholder management
Guaranteed success
Improve quality
Remove risks
Increase budget
Which is a sign of successful communication?
The message is sent
The message is received
The message is understood
The message is documented
Which of the following is NOT a type of communication?
Passive
Formal
Verbal
Implication
Why is Feedback important?
So we have proof that we communicated
So that we can assess its effectiveness
It proves that it was received
All of the above
"Exhibitions" are an example of what type of communication media?
Visual
Electronic
Oral: remote
Written
Which of the following is not a factor affecting communication?
Clarity
Delivery
Research
Environment
Which of the following is an objective of a negotiation?
To win
To give the customer what they want
To project yourself
To achieve agreement
Which of the following is an important tip for a negotiation?
Do your homework
Build a good defence
Identify weaknesses in your opponent
Don't plan ahead, the conversation should be natural and relaxed
Which of the following is NOT a characteristic of a good meeting?
The focus is positive
They are at your office
They are planned ahead
Timings are adhered to
