What tool can you use to Validate a customer?

What tool do you use to locate a customer's Provisioned Speed

What tool do you use to Change a customer's email Password

What tool can you use to pair a customer and get them into Arris Eco Assist

What tool do you use to log into a customer's computer to assist them with issues?

_ _ _ _ is considered your Best Friend when it comes to information

What tool do you use to change a customers WIFI passwod

What tool can you use to view a customer's connections by using their mobile phone or Ipad camera

What tool can you use to see if a CTF DSL customer is DHCP or PPPOE?

What tool is used to check Provisioning for a FIOS customer?

In what tool can you check on Trouble ticket status

In what tool can you compare a customer's provisioned and billed services?

What tool can be used to change wireless setting such as Channel or SSID name?

You can find some information in DPI to validate a customer if the information isn't available in the HUB

You can check for outages in the HUB by going to the WIB website?

In the HUB you can Troubleshoot and creat trouble tickets

You can view the customer's available speeds in DPI

Where besides the HUB can you Create a trouble ticket if necessary?

You should run a loopcare/Metatest on every call that you are trouble shooting internet or phone issues?