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WorksheetsChapter 2 Diversity and Ethics
Total questions: 14
Worksheet time: 11mins
Customs and etiquette are the same in most countries and cultures
A. True
B. False
Globalization has no affect on the workforce
A. True
B. False
Employees should always address clients or customers by their last names
A. True
B. False
Seeing and valuing the contributions of everyone in a workplace and treating everyone fairly is called prejudice
A. True
B. False
The amount of personal space with which people are comfortable varies depending on individual preference and background
A. True
B. False
The presence of a wide range of variation in qualities or attributes of people or things is called
A. ethnicity
B. diversity
C. ethics
D. discrimination
An oversimplified belief about a group of people is called
A. discrimination
B. prejudice
C. bias
D. stereotype
A person with a professional attitude
A. is ruled by his or her emotions
B. does not keep an open mind
C. refrains from making judgments about others
D. both b and c
Predictions about the U.S. population and workforce indicate that
A. the workforce will become less diverse
B. the U.S. population is expected to decline in the next decade
C. the female population in the U.S will be higher than the male population
D. all the above
When speaking and corresponding with people from other cultures
A. assume that the statements you have read about the culture are true
B. expect others to adapt to your communication style
C. be careful about using humor
D. none of the above
To deal ethically with clients or customers
A. promise what the customer request even if you are not sure you can deliver
B. be honest about the products or services your company offers
C. offer your informed opinions as facts
D. none of the above
The legal right of someone, usually the author or artist , to use or reproduce a work is called
A. plagiarism
B. copyright
C. ethics
D. none of the above
Trade secrets
A. are data that give a business a competitive advantage
B. can be easily accessed by the general public
C. are the same as copyrighted data
D. none of the above
Most Americans appreciate personal space of
A. 5 to 12 inches
B. 12 to 18 inches
C. 18 inches to 4 feet
D. 12 inches to 2 feet
