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WorksheetsCustomer Experience Quick Check
Total questions: 10
Worksheet time: 5mins
WHAT ARE THE DIFFERENT LEVEL OF SERVICES THAT WE HAVE?
TRUSTED ADVISOR
SKILLED PROFESSIONAL
TRUSTED ADVISOR +
INDIFFERENT RESPONDER
SKILLED RESPONDER
THE LEVEL OF SERVICE THAT WILL RESULT IN CONSUMER LOYALTY AND PROFITS FROM DISCOVERING HIDDEN NEEDS, LIKE DISCOVERING QUESTION BEHIND THE QUESTION IS?
LEVEL 3
LEVEL 3+
BOTH A AND B
NONE OF THE ABOVE
AS WE DEVIATE FROM BEING A VALUED CENTER TO A CONTACT CENTER.
IS IT JUST, TO GIVE OUR CUSTOMERS ONLY WHAT THEY NEED?
TRUE
FALSE
NEITHER OF THE TWO
I COULDN'T CARE LESS
I AIM TO PROVIDE THE RELEVANT ADVICE AND SOLUTIONS RELATED TO THE CUSTOMERS CONCERN.
I AM ALSO CREATIVE IN PROVIDING THE BEST SOLUTIONS. WHAT LEVEL OF SERVICES AM I?
INDIFFERENT RESPONDER
TRUSTED ADVISOR
TRUSTED ADVISOR +
SKILLED PROFESSIONAL
QUESTION BEHIND THE QUESTION WILL LEAD YOU TO...? (CHOOSE THE BEST ANSWERS)
TRULY UNDERSTANDS WHAT THE CUSTOMER NEEDS
WILL HELP YOU TO PROVIDE THE BEST SOLUTION
GIVE WHAT THE CUSTOMER ASKS
PROVIDE THE FITTING RECOMMENDATION
IN MAKING CONNECTIONS TO OUR CUSTOMERS, ARE WE ONLY TO USE OPEN ENDED QUESTIONS TO UNDERSTAND THEIR NEEDS?
TRUE
FALSE
MAYBE
CLOSE ENDED QUESTIONS ONLY
IF I DON'T WANT MY SOCKS FROM QUITTING ON ME, WHAT CAN YOU RECOMMEND?
THUBBED SOCKS
TABBED SOCKS
TUB SOCKS
THABBED SOCKS
8. SPORTS THAT WOULD NEED HIGH SUPPORT BRAS ARE? (SELECT THE BEST ANSWERS)
RUNNING
TENNIS
YOGA
BOXING
9. ARE CROP TOPS APPROPRIATE FOR DOING YOGA?
DEFINITELY
YES IT'S OKAY
I DON'T AGREE
IT DEPENDS ON MY MOOD
HOW CAN YOU BEST OFFER AN ITEM IF IT GOES BEYOND THE CUSTOMER'S PRICE RANGE?
THIS IS A GREAT ITEM AND IT'S ON SALE!
AM SURE YOUR GONNA LOVE THIS BAG DESIGN, FUNCTIONALITY AND PRICE..
I UNDERSTAND THAT ALTHOUGH THE ITEM IS EXPENSIVE, BUT THIS ONE TIME PURCHASE IS AN INVESTMENT TO YOUR SPORT..
THIS IS THE BEST THAT I CAN OFFER YOU, AND I'M NOT SURE IF THIS WILL GO BACK ON SALE AGAIN...
