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Worksheets

Cluster Day

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

How many times do you need to register your Gmail Account in order to remove the spam warning message that appears on emails sent to client?

a)

Every time that you need to send an email using Salesforce

b)

Once only

c)

It depends

2.

What does this message mean?

a)

Gmail account is under a spam attack

b)

An email address looks confusingly similar to the email address of a known sender. For example, the email address may replace the letter "O" with the number "0."

c)

The email may be trying to trick you into sharing personal information, like passwords or credit card numbers.

d)

Network admin sets controls to mark certain emails as spam.

3.

When importing a Google contact to Salesforce, what specific label should you choose for email and phone?

a)

Home

b)

Other

c)

Work

d)

Office

4.

Stage Duration is a count of the number of days an opportunity is in a particular sales stage, specifically from the date when opportunity changes to current stage until today. With the recent Salesforce enhancement, you can now track the duration per status on what specific stage?

a)

0

b)

1

c)

2

d)

3

e)

4

5.

Single Sign-On means that (Choose 2 answers.)

a)

You can sign in to Salesforce using any username and password

b)

You can sign in just by simply clicking the Google Apps icon on your Inbox and the "Globe Salesforce" icon

c)

You can sign in via https://globe.my.salesforce.com

d)

You can sign in via login.salesforce.com

6.

Your opportunity that is set to close in the next 90 days may be tagged as "Neglected" if:

a)

No completed event or task associated to the opportunity in the last 60 days

b)

No changes in Stage in the last 30 days

c)

No changes in any of the fields in the last 30 days

d)

No completed event or task associated to the opportunity in the last 30 days

7.

At Stage 3, the following field is mandatory in order to move an opportunity to the next stage?

a)

Tick the "Submitted Final Proposal" box

b)

Indicate the contract duration

c)

Tick the "Pre-sales Assessment Result" box

d)

Enter the Workorder Number(s)

8.

To provide an accurate count of your activities in Bruteforce, you need to?

a)

Choose the correct Event Type and Subtype

b)

Report to your IH the correct count

c)

Create a report

d)

None of the above.

9.

When creating an event, up to how many opportunities you can relate it to?

a)

1

b)

2

c)

3

d)

As many as you want

10.

When you want to store a copy of the deck that you used in a recent road show with a specific client, where in Salesforce can you upload it?

a)

Files section of the Account's Related tab

b)

Send via Email

c)

Notes section of the Account's Related tab

d)

Activity timeline