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WorksheetsManagement 2 final test
Total questions: 37
Worksheet time: 25mins
Decentralization ________________________.
leads to faster decision making and more satisfied customers and employees
is characteristic of only large companies
is more appropriate where standardization is important
is accurately described by all of these
Organizational authority is traditionally characterized by _______________.
chain of command
chief executive officers
autonomy
task redesign
significance of the task
Which position is in charge of researching information of competitors, prices, sales, location, and distribution?
Marketing Analyst
Financial Analyst
Management Analyst
Budget Analyst
Which of these don't managers do?
Set Objectives
Analyse
sell goods
Make Decisions
Review
What is a SMART Objective?
specific, measurable, achievable, realistic and, timely (or time-bound).
stuck, makeable, arty, real and, toxic
Structural, Malleable, Archaic, Relevant and, Timley
Specific, Measurable, Achievable, Relevant and Timely (or- time bound)
What are the functions of management?
Planning
Organising
Directing
Controlling
Questioning
Completing an employee performance appraisal.
Planning
Organizing
Staffing
Leading
Controlling
Dividing a large sales territory into 2 smaller territories and assigning managers and salespeople to the territory.
Planning
Organizing
Staffing
Leading
Controlling
Determining salary increases based on annual performance evaluations.
Planning
Organizing
Staffing
Leading
Controlling
Short term goals are also known as strategic goals.
True
False
Top management is responsible for developing long-term ________________ that make clear how the company will serve customers and position itself against competitors in the next two to five years.
standing plans
tactical plans
operational plans
mission statements
strategic plans
A mission statement serves as a ________.
statement of the organization's net profits
statement of the organization's purpose
plan for short-term sustainability
statement of the organization's current liabilities
The top managers in a business are involved in planning, but first-level managers such as supervisors are not.
True
False
What does a Gantt Chart show?
When activities begin and end
Overlap between activities
All of these are correct
Individual activities
Which of these is an advantage of using a Gantt chart for project management?
Communication
Efficiency
Flexibility
All of these are correct
When creating a Gantt chart in Word, what do you need to know first?
Cells
Color blocks
Number of activities and the expected due date
Columns and rows
Which is a specific group of customers whom a business wishes to reach?
market
market segment
market segmentation
target market
Which 3 statements is a purpose of market research?
To promote goods or services
To understand the needs of the customer
To identify competitors
To identify market trends
Define the term primary research
Collecting new information first-hand
Looking at information already collected by another person or organisation
Which of the following is a major disadvantage associated with the collection of primary data in the course of marketing research?
it provides the most recent data possible
it is typically expensive
it allows for secrecy from competitors
it fits the firm's marketing needs well
data collection is rapid
Business principals are guidelines that are defined in the Mission Statement and never change.
True
False
