Two kinds of services that we support in T-Mobile

Information that we need to verify the customer's account?

Plan that you offer to your customer if they are part of the Military

An Authorized User can add/remove another person on the account.

A plan that we offer to our customers whose age are 55 and above.

How much does it cost a customer for a Mobile number change?

We can call the customer back if the call got disconnected during the verification

Choose all the PII or Personal Identifiable Information of a customer

______________ gives discounted calling and free unlimited text and data when customers travel to a Simple Global country.

______________ keeps customers connected while calling or traveling in Canada and Mexico with unlimited talk, text, and data and up to 5 GB of 4G LTE (or a maximum of your high-speed data allotment, whichever comes first).

Unlimited text messaging (SMS) from the U.S. to mobile numbers in any country where texting is available.

How much is the discount if the customer is enrolled in autopay with an eligible rate plan.

__________ is a 6 digit code sent to customers as secondary verification for sensitive account changes.

Data Elements for searching an account in QuikView.

2 Data Elements used to validate an account.

Select all requests that an AU can do on a BRP's account.

SOC code for Magenta Voice, 1 Line.

__________ lets parents monitor their family's Internet usage on both home and mobile devices

______________, manage minutes, messages, and downloads for all lines on a single or family plan account through My T-Mobile or the T-Mobile app.

The only Voice rate plan that is Taxes Exclusive?

_______________ provides unlimited minutes and messages for $20 with taxes and fees included for the small number of customers who do not want data on their phone.

___________________ tax inclusive provides customers age 55 or older with unlimited voice, messaging and high-speed data and T-Mobile's signature “Worry Free” wireless experience – taxes and fees are included so no surprises on your bill.

__________ add-on provides customers with 20GB of 4G LTE mobile hotspot, HD video, 2x international roaming speeds, plus unlimited Gogo Inflight Wi-Fi, Name ID and Voicemail to text for voice lines.

How much is the 1plus add on feature?

How much is Stateside International with Mobile?

_______________ prevents international calls to other countries from within the U.S.

Bill Current, rate plan change:

The rate plan change must be ____________ to the start of the next billing cycle.

Bill Arrears, rate plan change:

The plan change must be __________ to the start of the current billing cycle.

Same day feature changes will result in prorated charges for old and/or new features, except....

Who can request for a due date change?

How many times can our customer request for a Due Date change?

____________ is full account deactivation.

____________ is a full-service interruption.

Hos much is the restoration fee?

How much is the Payment Support Fee?

Select the account statuses that would not be eligible for COR process for both Existing and Potential Customer accounts.

Both BRP and AU on an Existing Customer's Account can request for a COR.

Qualified customers are provided a credit offering that can be used to purchase devices or accessories and pay for them in __ monthly installments. EIP

JOD is an __-month upgrade option that uses leases for financing

JUMP! 2.0 Features that allow eligible customers to JUMP! upgrade once __ of their original purchase price has been paid.

What do you call the fee that we charge our customers for unrecovered equipment that is not returned within ten (10) days of receiving the replacement device.

T-mobile process of bringing the customers number from a different Carrier (Verizon, Sprint, ATNT) to T-Mobile.

T-mobile process of bringing the customers number from T-Mobile to a different Carrier (Verizon, Sprint, ATNT).

Please select all the data elements needed for account validation.

Three caller Types that we cater to. (Select all that Apply)

What do we need to send to our customers if they fail to verify their pin / passcode?

If BRP / AU fails to authenticate the account, and is not able to receive a OTP for alternate validation. What should we do?

The end of robots and phone menus. Customers will never be forced to talk to a robot or machine again. What Un-carrier Signature Move i this?

Only T-Mobile Voice Plan that we offer that is Taxes Exclusive

___________ gives unlimited voice, messaging, and high-speed data service, at a discounted price for our military customers.

2 Product Types that we offer

T-Mobile 4 Pillars

Same day rate plan changes are not allowed.

Billing Type where in the customer would be required to pay after their cycle.

Billing Type where in the customer would be required to pay within their cycle.

How much is the payment support fee?

Tool that we use to make a payment directly to a customer's device balance.

The only cure to restore accounts that are involuntarily suspended?

Under CPNI and PII information. We are allowed to disclose Call/data detail: phone numbers, dates/times, city/country of calls/texts for Individual customer.

Customers must pay the past due balance that is in the 31-60, 61-90, and 91+ buckets to be eligible for a payment arrangement.

_______________ is a payment arrangement that allows customers to pay their balance off in monthly installments, and bring their account current.

Customers must make a same day, required down payment for at least ____ of their EPS amount.

Minimum amount for the EPS amount before the 25% required minimum payment has posted.

Maximum amount for EPS before the 25% required minimum payment has posted.