Basic Customer Services Include: (Pick 4)

Poor customer service can (Pick 2)

Good customer service can (Pick 3)

What are key traits when dealing with a customer complaint? Pick 2

Which of these is NOT a good Characteristics of Customer Focused Employees:

Quality service is integral to securing repeat business and being successful.

Social media is an important tool for businesses to be successful?

The customer needs and expectations of a business person are the same as a couple on a romantic get away?

Name the cooking technique:

Translated as “under vacuum,” this French term means that the food (usually meat or vegetables) has been cooked in an airtight plastic bag submerged in a temperature-controlled water bath for a very long time.

Name the food technique:

With this molecular gastronomy technique, food is frozen almost immediately often by using liquid nitrogen. This allows the water inside fruits, vegetables and other fruits to freeze without creating large crystals or damaging the cell membranes, thus preserving the texture of frozen foods (which would otherwise be mushy when defrosted).

Name the food technique:

Using a process known as spherification, liquid food like olive oil, tea and fruit juice can be turned into tiny little balls that look like caviar (see top image). The liquid is held in its shape by a thin gel membrane and enjoyed as a solid.

Name the food technique:

Dishes which feature separate building blocks instead of having everything combined. It allows the diner to construct a customized experience in his or her mouth.

As a manager of a small restaurant you have recently acquired a new computer. Which of these is NOT a method this computer could be used to assist the running of the restaurant?