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WorksheetsResolving conflict
Total questions: 9
Worksheet time: 5mins
Repeating back what the other person said to you.
Inappropriate listening
Activated listening
Active listening
Actors listen
conflict resolution is just a fancy way of talking about
Conflicts and revolutions
liquid solutions
solving problems between people
making confusion
If you don't open up a conversation with a person you're in conflict with, what will happen?
Avoid problems
It will get better on its on
the problem will fester and get worse
nothing. there's never a problem as long as you're quiet.
At it's best, a win-win solution should__________________
Make sure both people lose out.
Make sure the other person loses out
Be unfair
Aim to be mutually satisfying
Sympathy is
a way to make someone feel guilty so you can get what you want
an orchestra that plays classical music
understanding how someone feels
offering compassion, carefully to another person
Empathy is important because
it helps the other person know you understand how they feel
its a way to get them to feel sorry for you
is the opposite of going to the symphony
Remaining positive when trying to resolve a conflict helps because
Staying positive means you ignore negative comments
if it doesn't work, just put the other person down
Being professional means always being positive.
it can foster mutual respect and it people feel respected, they are more likely to want to try for a win win solution.
you can control you emotions before you act or speak
true
false
it's best to respond to the person and not their ideas.
true
false
