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WorksheetsFreshdesk Quiz
Total questions: 10
Worksheet time: 8mins
If the customer has exceeded the field limit, is there a way to increase the limit?
Yes
No
In which automations can I use customer segments?
Observer
Supervisor
Dispatch'r
Scenario Automatons
Someone is changing the IP addresses in the Trusted ip list, is there a way to track this?
Yes
No
If an admin has configured a Dispatchr rule, how will he know it is effective?
Ticket activities
Export
Others
I want to forward an email to the reseller when we receive an email from a non-english customer automatically. Is this possible?
Not possible
Possible
Where are our ticket activities stored?
Redshift
Dynamo DB
S3 datastore
Redis
Who can schedule an activities export?
Administrator
Account Administrator
Supervisor
All of the above
Is it possible to search for an agent name in the global search bar?
Yes
No
What is the validity of a day pass?
12 hours
A day
Till Midnight
None of the above
Is it possible to control an agent's availability across multiple channels from a single page?
Yes
No
