WorksheetsKnowledge Check TM Almadine
Total questions: 10
Worksheet time: 5mins
When will a P2P refund not return to the sender's balance? The choices were:
Customer has Auto Cash Outs turned on
Auto Blocked peer-to-peer payment / is blocked by Risk
Payment was sent with a credit card; Payment exceeds weekly refund limit of $500
Customer has a chargeback in the past 90 days; Customer's account is less than 30 days old
Refund is processed by RD
When an advocate received an email case and the customer writes in stating that they have a refund in "In Review". How should the advocate handle the case? The choices were:
Send [CaC] Cash App {Cash Card - Refund ETA} and resolve the case
Escalate to RD to have the refund approved
Cold transfer the case to Cash Risk
Send [CaC] Cash App {Cash Card Dispute} and transfer to Cash Card Dispute
When an advocate received an SMS case and the customer writes in stating that their account is asking for additional verification when they are already verified. How should the advocate handle the case initially?
Send Cash App {EV - SMS & Phone Transfer} and transfer to Risk
Send [LVA] Cash App {P2P Limits/Verify Account} and resolve the case
Escalate to RD to have the glitch removed
Provide the steps first on how they can do the additional verification
Send [FUZZ] Cash App {Verify Account - Green/Fuzzy} and resolve the case
Customer has a missing coffee boost. He used it last 6/23/19 at 7:25pm PHT and 6/23/19 at 7:40pm PHT. Is it possible to apply the boost?
Yes
No
Maybe
To receive the $5 referral bonus, the following needs to happen:
The person you’re referring needs to have a new account.
Then they’ll need to send $5 or more from their linked debit card in the first 14 days of opening the account. Make sure to send it to another Cash user and not the referrer.
The person needs to enter your reward code correctly within the first 7 days of opening the account
All of the above.
A and B
Where to transfer if you received a case regarding Cashback?
Cash Card Disputes
Bitcoin
Cash Disputes
Chris Bowser
ATM Withdrawal limits. Select all that apply.
Per transaction $250
Per hour $150
Per day $1000
Per week $1000
Per month $1250
How many times can a customer change their $Cashtag?
unlimited
once
twice
not allowed
Can an old account that is suspended be merge to a new account of the customer?
Yes
No
If customer's Cash Account is in PRO, do they have fees when receiving payments?
No
Yes
