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WorksheetsStarbucks Quiz July 19
Total questions: 20
Worksheet time: 10mins
How many issues are there in this photo
7
8
9
10
How many issues are there in this photo
7
8
9
10
How many shots of espresso in a Grande Chai Tea Latte (CTL)
0
1
2
3
What are the two new Summer frap's starting in July?
Double Chocolate Chip and Salted Caramel
Strawberry Donut and Cookies and Cream
Rainbow and Unicorn
Chocolate Caramel and Frozen Mango
What does FIFO stand for?
First in, First out
Flavour is Flipping out-of-this-world
Forget It, Fat Oranges
Food intact, Flavours off
If a customer buys a coffee for £3.85 and gives you £20, how much change is owed?
£16.25
£17.35
£16.15
£17.15
What is the correct caramel pattern for a Caramel Mac (CM)
7,7,2
7,7,1
5,5,2
6,6,1
How long is your break if you are on a 4.5 hour shift?
10 minutes
15 minutes
30 minute
45 minutes
How often should you wash your hands?
30 minutes
60 minutes
10 minutes
Never
What is the correct weight of a Quarter batch of filter coffee
84g
120g
156g
210g
How long can muffins be stored in the bakery case
6 hours
12 hours
24 hours
48 hours
If you have an issue with the Rota, who do you contact?
Michelle
Nigel
Nicole
Mark
When are mobile phones allowed on shift
Behind the bar where customers cannot see
In the back of house area
Anywhere as long as no one can see
You are not, mobiles should be kept in the safe
How long do you have to answer a call on drive thru?
5 seconds
10 seconds
3 seconds
15 seconds
You have just received a complaint from a customer, what should you do?
Inform management
Try to resolve the complaint yourself
Do nothing
Offer a recovery voucher
You are on drive thru with no customers and you notice a long queue in the café, what should you do?
Nothing
Support the barista on the till
Begin a conversation with the busy barista
Make yourself a drink and chill until another car drives thru.
When making mocha how much hot water do you use?
1 litre
2 litres
3 litres
4 litres
You see a cute doggy on the chair what should you do?
Nothing
Admire its cuteness and go give it a cuddle
Politely ask the owner to move the dog onto the floor
Run away with the dog
You see a partner putting money in their apron or pocket, what should you do?
Report it immediately to management
Ignore what you saw
Ask for half
Wait until the next day until you report it
What is our team focus at the moment
Muffins
Bottled Water
New promotional Frapps and Iced teas
Double shots
