WorksheetsSERVICE WORK OLYMPICS
Total questions: 20
Worksheet time: 10mins
What experience must we provide to elicit the desired customer behavior?
Alagang Jollibee
Alagang LGC
Jolly Customer Experience
Delightful Experience
The following are must be distinctive about our people except to one.
sincere
cheerful
smart
responsible
What comprises the self management principle
Reflect
Pause
Reason
Act
These tpoics can be discussed to encourage a small talk except for one
Sports
Place of Origin
Diet and Weight
Favorite Places
______ provides social information to the person you are talking to ; too little can be seen as having no interest in the person speaking
smile
gestures
eye contact
body language
Complete the sentence "I see that you are disappointed because of the delayed. "_______________"
I will call my manager.
We sincerely apologize for the inconvenience.
Sorry.
We are sorry. Thank you. Bye.
Choose the competent and confident language
This is what I know
I am confident to
Feeling ko
Sa tingin ko po
___________ is making the first step to help the customers
Efficiency
Friendly
Urgent
Proactiveness
What are included in General type of customers
Falcon
Eagle
Owl
Dove
This type of customer has high expectations, high standards, confrontational, authoritative
Peacock
Dove
Eagle
Owl
This type of customer is cheerfull, generous, applause, story teller
Dove
Eagle
Peacock
owl
This customer is patient, calm, indecisive and good listener
Eagle
Peacock
Owl
Dove
This customer is analytical and point outs mistakes
Eagle
Dove
Peacock
Owl
What are main responsibilities of cashiers
Replenish, condiments and eating utensils
Empty trash bin
Conducts guest relation through correct order taking, punching and effecient receiving of payment
Maintain cleanliness of counter area
The standard time for Order taking
45 sec
20 sec
25 sec
90 sec
Standard Assembly time
25 sec
20 sec
45 sec
90 sec
Stadard time for payment
25 sec
20 sec
45 sec
90 sec
What are the counter service system
Cashier only counter sytem
One line counter system
Outside order taker system
Double counter system
Starts when the customer reaches the counter and ends when the customer leave the counter with or with out a pending number
ATT
TAT
FST
Promised Time
Standard Food serving time is
90 sec
45 sec
20 sec
240 sec
