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SERVICE WORK OLYMPICS

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

What experience must we provide to elicit the desired customer behavior?

a)

Alagang Jollibee

b)

Alagang LGC

c)

Jolly Customer Experience

d)

Delightful Experience

2.

The following are must be distinctive about our people except to one.

a)

sincere

b)

cheerful

c)

smart

d)

responsible

3.

What comprises the self management principle

a)

Reflect

b)

Pause

c)

Reason

d)

Act

4.

These tpoics can be discussed to encourage a small talk except for one

a)

Sports

b)

Place of Origin

c)

Diet and Weight

d)

Favorite Places

5.

______ provides social information to the person you are talking to ; too little can be seen as having no interest in the person speaking

a)

smile

b)

gestures

c)

eye contact

d)

body language

6.

Complete the sentence "I see that you are disappointed because of the delayed. "_______________"

a)

I will call my manager.

b)

We sincerely apologize for the inconvenience.

c)

Sorry.

d)

We are sorry. Thank you. Bye.

7.

Choose the competent and confident language

a)

This is what I know

b)

I am confident to

c)

Feeling ko

d)

Sa tingin ko po

8.

___________ is making the first step to help the customers

a)

Efficiency

b)

Friendly

c)

Urgent

d)

Proactiveness

9.

What are included in General type of customers

a)

Falcon

b)

Eagle

c)

Owl

d)

Dove

10.

This type of customer has high expectations, high standards, confrontational, authoritative

a)

Peacock

b)

Dove

c)

Eagle

d)

Owl

11.

This type of customer is cheerfull, generous, applause, story teller

a)

Dove

b)

Eagle

c)

Peacock

d)

owl

12.

This customer is patient, calm, indecisive and good listener

a)

Eagle

b)

Peacock

c)

Owl

d)

Dove

13.

This customer is analytical and point outs mistakes

a)

Eagle

b)

Dove

c)

Peacock

d)

Owl

14.

What are main responsibilities of cashiers

a)

Replenish, condiments and eating utensils

b)

Empty trash bin

c)

Conducts guest relation through correct order taking, punching and effecient receiving of payment

d)

Maintain cleanliness of counter area

15.

The standard time for Order taking

a)

45 sec

b)

20 sec

c)

25 sec

d)

90 sec

16.

Standard Assembly time

a)

25 sec

b)

20 sec

c)

45 sec

d)

90 sec

17.

Stadard time for payment

a)

25 sec

b)

20 sec

c)

45 sec

d)

90 sec

18.

What are the counter service system

a)

Cashier only counter sytem

b)

One line counter system

c)

Outside order taker system

d)

Double counter system

19.

Starts when the customer reaches the counter and ends when the customer leave the counter with or with out a pending number

a)

ATT

b)

TAT

c)

FST

d)

Promised Time

20.

Standard Food serving time is

a)

90 sec

b)

45 sec

c)

20 sec

d)

240 sec