WorksheetsCM 2
Total questions: 7
Worksheet time: 2mins
Name
Class
Date
1.
SLA applies to service contract
a)
Correct
b)
Wrong
2.
No performance feedback is required if vendor delivers as expected
a)
Correct
b)
Wrong
3.
Which of the following is usualy NOT a performance KPI for goods
a)
Quality
b)
Response time
c)
Cost
d)
Customer service
4.
To maintain performance level of the vendors, the bottom 5% under performed vendors for a year are recommended to be suspended.
a)
Correct
b)
Wrong
5.
Regular communication with vendor during contract implementation can prevent potential issues.
a)
Correct
b)
Wrong
6.
Litigation is the most effective disputes management method.
a)
Correct
b)
Wrong
7.
CM documents shall be kept for 7 years.
a)
Correct
b)
Wrong
100 %
