WorksheetsBusiness Admin Level 3 Multiple Choice Practice: Communication in a Business Environment
Total questions: 15
Worksheet time: 45mins
Identify the groups that you would communicate with internally.
Senior managers
Your organisations biggest client
Your line manager
Your stationary suppliers
Identify the three social networks from the list below
Prolinked
Identify the online communication channels.
Post it note message
Google hangout
Letter
Skype
Read the question fully before answering.
What are the advantages of rehearsing a presentation?
Gives an idea of timings
Builds confidence
Allows a check of the room set up
Opportunity to identify mistakes
All of the above.
When communicating verbally what would you need to consider?
Spelling
Tone of voice
Punctuation
Choice of language
What is the maximum number of characters in a "Tweet"?
140
220
280
340
What can you do to make to make sure your message is being understood?
Ask questions
Keep repeating the same message
Observe the other persons body langiage
Look for facial expressions
When you have completed a piece of written work, what must you do?
Use the spell checker
Put in some extra commas
Check for spelling and grammar
Insert a # tag
If you are presenting to a group of people what would you need to consider about your verbal communication?
Tone of voice
The catering options
Pace
Formality of your language
Which of the following are a misuse of digital media?
Making negative comments about colleagues
Liking you local sports team
Posting a picture that has been passed by the marketing department
Criticising your competition
What would you expect to find in a digital media policy?
Social media guidelines
Detail about copyright compliance
Rules about confidentiality
The contact details for your line manager
What would you find under confidentiality guideines?
Details of information that can not be shared online.
Details of holiday entitlement.
Deatils of the consequences of breaching confidentiality.
Details of internal vacancies.
If you are creating digital communications, which of the following must you take into account?
The room availability for next weeks team meeting.
Cost.
How long it takes to create.
How much resource is required.
Identify the digital communications from the list below
Vlog
Copy of the Metro
Social media
Blog
Identify the tools that will help you create a "fit for purpose" document.
Template
Following in house conventions
Wordcount
Spell checking
