WorksheetsExam Phone Message KD 3.15&4.15
Total questions: 20
Worksheet time: 20mins
Who would the caller like to speak to?
The receptionist
Anna Yapri
Mr. Adam
Sunny Spinach
Which company does the caller represent?
Green Vegetables Importers
Sunny Spinach
Yapri Consulting
Adam Importer
Is the caller able to complete her task?
Yes, she speaks with Mr. Adam
Yes, she has a meeting.
No, she hangs up
No, but she left a message
Which information does the caller wish to leave?
That they haven't received their shipment yet
That there is a short delay in the shipment
That the spinach was poor of quality
That the caller is Sunny Spinach
What other information does the receptionist ask for?
The time of day.
The caller's telephone number
The type of spinach shipped
The schedule of Mr Adam
Laura_________she would enjoy visiting the castle.
Said
Told
Say
Tell
Agus______you his sister couldn't swim.
told
said
tells
says
Victoria: "I like my cat."
Victoria told me (that) ___ liked ____cat.
I ; her
she; my
she; her
I; my
You said, "You have brought books for me".
You said that you brought books for me.
You said that you had brought books for me.
You said that you have brought books for me.
You said that you have been brought books for me.
Ruby: “I go to school every day.”
Ruby said that she go each day to school.
Ruby said that she could go school every day.
Ruby said that she goes to school every day.
Ruby said that she went to school next month.
Receptionist : “Good Morning, Meinhard Indonesia,(11)____?
James : "Good Morning. My names is James, the head of MNC Tower construction. (12)______ Mr. Amirul Mukminin, please?
Receptionist : "(13)_____. I'll check whether he is at office or not."
James :"O. Ill Hold the line."
Receptionist : "Thank you for waiting, Mr. James. Mr. Amir is having a meeting right now.________(14)"
James : "Oh yeah. _____________(15)."
Receptionist : "Noted. I'll convey your message after his meeting."
Could I speak to
How can I help you?
May I ask some help?
Can I order you
Receptionist : “Good Morning, Meinhard Indonesia,(11)____?
James : "Good Morning. My names is James, the head of MNC Tower construction. (12)______ Mr. Amirul Mukminin, please?
Receptionist : "(13)_____. I'll check whether he is at office or not."
James :"O. Ill Hold the line."
Receptionist : "Thank you for waiting, Mr. James. Mr. Amir is having a meeting right now.________(14)"
James : "Oh yeah. _____________(15)."
Receptionist : "Noted. I'll convey your message after his meeting."
Could I speak to
How can I help you?
May I ask you some help?
Can I order you
Receptionist : “Good Morning, Meinhard Indonesia,(11)____?
James : "Good Morning. My names is James, the head of MNC Tower construction. (12)______ Mr. Amirul Mukminin, please?
Receptionist : "(13)_____. I'll check whether he is at office or not."
James :"O. I'll Hold the line."
Receptionist : "Thank you for waiting, Mr. James. Mr. Amir is having a meeting right now.________(14)"
James : "Oh yeah. _____________(15)."
Receptionist : "Noted. I'll convey your message after his meeting."
Wait for a moment
I'll convey your message
He is in a meeting
Would you like to leave a message?
Receptionist : “Good Morning, Meinhard Indonesia,(11)____?
James : "Good Morning. My names is James, the head of MNC Tower construction. (12)______ Mr. Amirul Mukminin, please?
Receptionist : "(13)_____. I'll check whether he is at office or not."
James :"O. I'll Hold the line."
Receptionist : "Thank you for waiting, Mr. James. Mr. Amir is having a meeting right now.________(14)"
James : "Oh yeah. _____________(15)."
Receptionist : "Noted. I'll convey your message after his meeting."
Just a moment
He is i a meeting
Would you like to leave a message?
I'll convey your message
Receptionist : “Good Morning, Meinhard Indonesia,(11)____?
James : "Good Morning. My names is James, the head of MNC Tower construction. (12)______ Mr. Amirul Mukminin, please?
Receptionist : "(13)_____. I'll check whether he is at office or not."
James :"O. I'll Hold the line."
Receptionist : "Thank you for waiting, Mr. James. Mr. Amir is having a meeting right now.________(14)"
James : "Oh yeah. _____________(15)."
Receptionist : "Noted. I'll convey your message after his meeting."
Would you like to tell him that I"ll call him back?
Can you take some notes?
I'll be in a meeting after this.
May I have your name
Sarah : Hello, finance department.
Emi: Hello, can I speak to Adrian Maulana, please?
Sarah : I’m afraid he’s in a meeting at the moment. Can I help you?
Emi: No, I need to talk to Maulana, I think. What time will he be out of the meeting?
Sarah: In about an hour. Can you call back later?
Emi : Okay, I’ll do that.
Sarah : Or can I take a message?
Emi : Actually, would you mind? Could you tell him that Emi Purbowati called and that I’m in the office all day if he could call me back.
Sarah : Can I take your number, please?
Emi : Yes, it’s 5556872
Sarah : 5556872. Okay, I’ll make sure he gets the message.
Emi : Thanks very much for your help, bye!
Sarah : Goodbye!
Why is not Mr Adrian available?
Because He is having lunch
He is preparing some file at the moment
He is in a meeting
He is out at the moment
Sarah : Hello, finance department.
Emi: Hello, can I speak to Adrian Maulana, please?
Sarah : I’m afraid he’s in a meeting at the moment. Can I help you?
Emi: No, I need to talk to Maulana, I think. What time will he be out of the meeting?
Sarah: In about an hour. Can you call back later?
Emi : Okay, I’ll do that.
Sarah : Or can I take a message?
Emi : Actually, would you mind? Could you tell him that Emi Purbowati called and that I’m in the office all day if he could call me back.
Sarah : Can I take your number, please?
Emi : Yes, it’s 5556872
Sarah : 5556872. Okay, I’ll make sure he gets the message.
Emi : Thanks very much for your help, bye!
Sarah : Goodbye!
What number can Mr. Adrian Maulana call?
five five five seven six eight two
five five five six two eight seven
five five five eight seven six two
five five five six eight seven two
Sandi : Good morning.This is Sandi. May I talk to Mr.Zaenal,please?
Receptionist: ...................I'll try to put you through to Mr.Sandi at his office.
Hold the line,please
Sorry to keep you waiting
Who's speaking,please
Yes,I'm speaking
I'm afraid he is out the moment
Based on the picture above, which number shows message?
2
3
4
5
Receptionist: “Good morning, Nirwana Hotel. Can I help you?”
Caller: “Room 1023, please.”
Receptionist: “I’m sorry, there is no answer ….......”
May I take a message?
How do you spell it?
Can I leave a message?
I’ll put you through
