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Total questions: 10
Worksheet time: 4mins
Partial month billing will take place due to:
Activation / Phone number change
Bill Cycle change
Cancellation
Feature: add/remove / rate plan change
All of the above
What tool would you use to calculate partial month billing?
Calculator
Taxes tool
Proration calculator
Invoice Calculator
As well as the charges, the following will also be prorated:
Data
Applications
A & D
Minutes
Proper way to find information for Partial Month Billing
A) P > Partial Month Billing
B) P > Proration
C) P > Prorata
D) A & C
A Bill Cycle is automatically and Randomly assigned at the time of the activation
False
Moreless
True
So so
Information to gather:
Does the customer understand when their billing cycle starts/ends and when they made the change in services?
Does the customer agree with the changes and when they occurred?
Does the customer understand and agree to the amount of usage during the partial bill cycle?
All of the above
A good explanation of Partial Month billing can be found in
Sherlocks
One Source (Creting conversations)
Smart Desktop
None of the above
If a customer changes their rate plan or data add-on in the middle of their billing cycle, the allotment of their new data add-on gets prorated. This process is named
Prorated megabytes
Data proration
False
Data allowance bucket
At the time of a transaction that triggers Partial Month Billing
Agents should warn the supervisor of next bill expectations
Agents should not warn the customer of next bill expectations
No email confirmation is sent
Use the Invoice Calculator link to calculate the prorated data allotment if customer is asking how much the data proration will be prior to the change
When customer makes a plan or feature change that affects their data bucket via telus.com/mytelus, they will receive a message that states “Please note: if you made a rate plan change or purchased a data add-on, your minutes and data are prorated based on days left in your bill cycle. Got a question? Go to telus.com/help"
True that
Correct
Yeah
Incorrect
