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WorksheetsREPASO TELUS CC
Total questions: 10
Worksheet time: 6mins
If you’re not happy with your device or service, you can return the device for a full refund or cancel service with no cancellation fees
Within fifteen days (in store).
30 days (through Direct Fulfilment through the phone).
90 days after the phone was purchased.
The customer has no option to return.
Additionally, we will not charge for the service unless you’ve used more than ... (You can find this on Onesource - Return policy (Mobility)
30 voice minutes, 50 messages or 50 MB of data.
90 voice minutes, 100 messages or 75 MB of data.
Customer will be charges regardless of how much they use.
The Return Policy does not apply to BYOD activations as it is to support customers who need to return a device.
True
False
The connection fee is reversed if a service is cancelled under the Return Policy.
True
False
Apple care plus replaces accessories for free.
True
False
Once the apple care+ feature is removed it can be added again in
30 days
90 days
60 days
Apple care+ does not cover lost or stolen devices
True
False
What is the month to month charge for TELUS device care?
$9 dollars
$15 dollars
Does Telus store repairs?
Yes, same day repair
No, they do not make repairs
Yes but it can take from 5 to 7 days
Which Telus Preferred Repair Centre exists? (Select all that apply)
Mobile Klinik
UbreakiFix
Fonelab
fixt
