Sfiso goes to Incredible Connection for help and discovers various devices that he can use and this include a laptop, tablet, smartphone and desktop computer.

Which stage of the decision-making process is Sfiso at?

Josh, the salesperson at Incredible Connection recommended a laptop to Sfiso and explains features, advantages and benefits of Acer, HP and Dell.

Which stage of the decision-making process is Sfiso at?

Sfiso bought a Dell laptop and discovered that most of his classmates have bought an Apple laptop, and he felt he made a wrong purchase.

Which stage of the decision-making process is Sfiso at?

Sfiso Googled the features, advantages and benefits of laptops and discovered that an Apple laptop is faster, durable and has more storage space than any other brand.

Select two (2) internal influences that relate to the above scenario?

Sfiso's pastor advised him to return the Dell laptop because it sounds more devil and he recommended an Apple laptop because it has more nature fruit name.

Select two (2) external influences that relate to the above scenario?