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WorksheetsPOST quiz-Franchise DATA boot camp
Total questions: 5
Worksheet time: 5mins
Name
Class
Date
1.
1st step to check , why internet is not working is to Confirm the status of the Service activation from TABS/Seibel
a)
true
b)
false
2.
User facing issue at all locations, Frontend agent based on FAQ should first recommend to change the SIM/handset if issue still persists agent will move to next Step
a)
true
b)
false
3.
OG barred numbers will be able to use internet
a)
true
b)
false
4.
In case any customer complains that while using internet he is unable to receive Incoming calls then we will guide customer it is a handset dependent feature
a)
true
b)
false
5.
If customer is facing issue regarding specific application we should guide customer to reset/reinstall application (WhatsApp, FB, You Tube etc.)
a)
true
b)
false
Reset
