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Intro to Communications Review

Total questions: 18

Worksheet time: 9mins

Name
Class
Date
1.

All of the following are fields of external communication except:

a)

A. Public relations

b)

B. Media relations

c)

C. Advertising

d)

D. Interviews

2.

All of the following are skills of public relations except:

a)

A. Writing

b)

B. Selling

c)

C. Editing

d)

D. Reading

3.

Which term is not part of the four Ps of marketing?

a)

A. Product

b)

B. Price

c)

C. Publication

d)

D. Placement

4.

In professional communication a ________ is best for a short message.

a)

A. Memo

b)

B. Report

c)

C. Proposal

d)

D. Case study

5.

_________ listening can also be called pseudo listening.

a)

A. Selective

b)

B. Deep

c)

C. Partial

d)

D. False

6.

In _______, the United States passed legislation prohibiting employers to discriminate against a person based on the grounds of race, religion, gender or ethnicity.

a)

A. 2002

b)

B. 1946

c)

C. 1964

d)

D. 1984

7.

All of the following are parts of a report except:

a)

A. Terms of reference

b)

B. Conclusions

c)

C. Procedure

d)

D. Introduction

8.

Which type of listening should be used when listening to a poem?

a)

A. Empathetic

b)

B. Evaluative

c)

C. Deliberative

d)

D. Appreciative

9.

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of ________ discrimination.

a)

A. Gender

b)

B. Race

c)

C. Age

d)

D. Ethnicity

10.

A _________ presentation should be used to sell a product.

a)

A. Persuasive

b)

B. Informative

c)

C. Motivational

d)

D. Individual

11.

Which of the following can be defined as analysis, evaluation or judgment?

a)

A. Criticism

b)

B. Motivation

c)

C. Etiquette

d)

D. Behavior

12.

Who should be introduced first?

a)

A. A child

b)

B. A teenager

c)

C. A college student

d)

D. A principal of a school

13.

Which of the following is NOT a part of verbal communication?

a)

A. Sound

b)

B. Words

c)

C. Speaking

d)

D. Body language

14.

Which of the following involves the listener paying close attention to what is being said in order to fully understand the message?

a)

A. Appreciative listening

b)

B. Evaluative listening

c)

C. Full listening

d)

D. Deliberative listening

15.

Which of the following occurs when the receiver listens only to the content and not the feeling of the message?

a)

A. Appreciative listening

b)

B. Evaluative listening

c)

C. Full listening

d)

D. Deliberative listening

16.

Which of the following is NOT a professional communication channel?

a)

A. Blog post

b)

B. Face to face

c)

C. Reports

d)

D. Memo

17.

Communication between a business and its employees is called which of the following?

a)

A. External communication

b)

B. Public relations

c)

C. Internal communication

d)

D. Employer relations

18.

An in-depth examination of a particular subject defines which of the following?

a)

A. Case study

b)

B. Proposal

c)

C. Report

d)

D. Memo