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WorksheetsChapter 3 and 4 Professional Image/Communicating for Success Test Review
Total questions: 33
Worksheet time: 1hrs 6mins
Nicole, a cosmetologist, smokes while on her work breaks. What would be considered a good practice for her before attending to a client?
Brush her teeth, use mouthwash, and wash her hands.
Spray the area with disinfectant and change her shirt.
Have mints or gum at her work station to freshen her breath.
Try her best not to call attention to the fact that she smokes.
One measure that can be taken to prevent injury on the job is to hold implements so that the wrist is in a relatively____________ position.
Vertical
upright
Perpendicular
neutral
To prevent injury on the job, consider breaking up the repetitiveness of motions used by_______
performing regular stretching exercises
gripping implements tightly
bending and twisting in opposing directions
holding your arms away from your body
Stressful, repetitive motions have a cumulative effect on the muscles and ….
skin
eyes
joints
lungs
An applied science concerned with designing and arranging things that people use to help those people and things interact most efficiently and safely is known as ...
Economics
physics
Ergonomics
kinesthetics
Your_________ not only convey(s) an image, but also help(s) you get through your day feeling good and doing your best work.
Accessories
ethical framework
social skills
posture
Your physical presentation consists of your posture and walk and should convey an image
of ...
Confidence
authority
attitude
humility
Salons establish dress code guidelines to create a salon culture, help protect stylists’ clothing when working with chemicals, and ensure that their stylists ….
all look alike
are dressed for success
promote the latest trends
do not compete with each other
How a person dresses and takes care of his or her hair, skin, and nails best reflects one’s ….
individual style
professional image
personal grooming habits
personal hygiene
The daily maintenance of cleanliness and healthfulness through certain daily practices is known
as ...
public sanitation
public hygiene
health awareness
personal hygiene
The impression you project as a cosmetologist consists of your outward appearance, your behavior, your attitude, the way you interact with others, your communication skills, and how you physically hold yourself. What is this called?
Code of conduct
Professional image
Work professionalism
Work ethic
When bringing issues or problems to your supervisor or salon manager, it is important to ...
act authoritatively
be a problem solver
not incriminate yourself
name the people involved
As you interact and communicate with fellow coworkers, remember to treat everyone with ...
respect
aloofness
scrutiny
competitiveness
When is it appropriate to argue with clients?
When they are late
When they are openly dissatisfied
When they arrive on the wrong day
Absolutely, unquestionably never
Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as...
associative communication
repetitive feedback
targeted assimilation
reflective listening
The most important communication you will have with your clients is a(n) ______, which will help you to determine the client’s needs and achieve the desired results.
client consultation
sales pitch
follow-up meeting
open house
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a(n) __________.
defense if needed
certain amount of apprehension
healthy skepticism
positive attitude
In dealing with conflicts that may occur between your coworkers, it is important to...
get involved
remain neutral
take sides
offer advice
_______clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.
Scheduled
Talkative
Frequent
Tardy
What tool should you use to put your clients at ease about your technical abilities?
Style book
Personal portfolio
Fashion magazines
Letters of recommendation
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ________ _______ concept.
big picture
seasonal color
fashion personality
total look
What is the very first thing you should do when meeting a new client?
Clean your work area.
Prepare the client for service.
Wear a smile.
Inform the client of the fees.
_______________is effectively the basis of all long-lasting relationships with clients and coworkers.
Management
Training
Communication
Advertising
As a professional cosmetologist, you should brush and floss your teeth and use _________ throughout the day as needed.
lotion
antiseptic
fragrance
mouthwash
Your shoes should have a low heel and _________________.
offer good arch support
have a tight fit
have a soft sole
have a loose fit
To avoid ergonomic- related injuries, consider using______________.
a back brace
knee braces
an anti- fatigue mat
a heated body wrap
The ability to understand people is _________ to operating effectively in many industries.
the key
irrelevant
incidental
unimportant
Cosmetologists need to understand the importance of their professional image in order to...
focus on grooming rather than build relationships
eliminate ergonomic practices
make individual career growth and achievement their primary goal
avoid the consequences for not maintaining a professional image, such as loss of clients and poor rep
Its most important to consider one's ____ and ____ when choosing what to wear to work.
reputation;skin tone
brand; age
body shape; type
authority; income
The most important point to keep in mind about makeup is that it should _____ your best features and _____ your less flattering ones.
minimize; maximize
Improve; transform
maintain; eliminate
accentuate; mask
When standing to cut hair, position your legs hip-width apart, bend your knees slightly; align your pelvis with your ______.
shoulders
chest
abdomen
knees
The best way to understand others is to begin with a firm understanding of ______.
business
yourself
cosmetology
the brain
How much time should you schedule for a consultation with a first time client?
five to fifteen
fifteen to twenty
twenty-thirty
forty five-sixty
