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Chapter 3 and 4 Professional Image/Communicating for Success Test Review

Total questions: 33

Worksheet time: 1hrs 6mins

Name
Class
Date
1.

Nicole, a cosmetologist, smokes while on her work breaks. What would be considered a good practice for her before attending to a client?

a)

Brush her teeth, use mouthwash, and wash her hands.

b)

Spray the area with disinfectant and change her shirt.

c)

Have mints or gum at her work station to freshen her breath.

d)

Try her best not to call attention to the fact that she smokes.

2.

One measure that can be taken to prevent injury on the job is to hold implements so that the wrist is in a relatively____________ position.

a)

Vertical

b)

upright

c)

Perpendicular

d)

neutral

3.

To prevent injury on the job, consider breaking up the repetitiveness of motions used by_______

a)

performing regular stretching exercises

b)

gripping implements tightly

c)

bending and twisting in opposing directions

d)

holding your arms away from your body

4.

Stressful, repetitive motions have a cumulative effect on the muscles and ….

a)

skin

b)

eyes

c)

joints

d)

lungs

5.

An applied science concerned with designing and arranging things that people use to help those people and things interact most efficiently and safely is known as ...

a)

Economics

b)

physics

c)

Ergonomics

d)

kinesthetics

6.

Your_________ not only convey(s) an image, but also help(s) you get through your day feeling good and doing your best work.

a)

Accessories

b)

ethical framework

c)

social skills

d)

posture

7.

Your physical presentation consists of your posture and walk and should convey an image

of ...

a)

Confidence

b)

authority

c)

attitude

d)

humility

8.

Salons establish dress code guidelines to create a salon culture, help protect stylists’ clothing when working with chemicals, and ensure that their stylists ….

a)

all look alike

b)

are dressed for success

c)

promote the latest trends

d)

do not compete with each other

9.

How a person dresses and takes care of his or her hair, skin, and nails best reflects one’s ….

a)

individual style

b)

professional image

c)

personal grooming habits

d)

personal hygiene

10.

The daily maintenance of cleanliness and healthfulness through certain daily practices is known

as ...

a)

public sanitation

b)

public hygiene

c)

health awareness

d)

personal hygiene

11.

The impression you project as a cosmetologist consists of your outward appearance, your behavior, your attitude, the way you interact with others, your communication skills, and how you physically hold yourself. What is this called?

a)

Code of conduct

b)

Professional image

c)

Work professionalism

d)

Work ethic

12.

When bringing issues or problems to your supervisor or salon manager, it is important to ...

a)

act authoritatively

b)

be a problem solver

c)

not incriminate yourself

d)

name the people involved

13.

As you interact and communicate with fellow coworkers, remember to treat everyone with ...

a)

respect

b)

aloofness

c)

scrutiny

d)

competitiveness

14.

When is it appropriate to argue with clients?

a)

When they are late

b)

When they are openly dissatisfied

c)

When they arrive on the wrong day

d)

Absolutely, unquestionably never

15.

Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as...

a)

associative communication

b)

repetitive feedback

c)

targeted assimilation

d)

reflective listening

16.

The most important communication you will have with your clients is a(n) ______, which will help you to determine the client’s needs and achieve the desired results.

a)

client consultation

b)

sales pitch

c)

follow-up meeting

d)

open house

17.

A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a(n) __________.

a)

defense if needed

b)

certain amount of apprehension

c)

healthy skepticism

d)

positive attitude

18.

In dealing with conflicts that may occur between your coworkers, it is important to...

a)

get involved

b)

remain neutral

c)

take sides

d)

offer advice

19.

_______clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.

a)

Scheduled

b)

Talkative

c)

Frequent

d)

Tardy

20.

What tool should you use to put your clients at ease about your technical abilities?

a)

Style book

b)

Personal portfolio

c)

Fashion magazines

d)

Letters of recommendation

21.

When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ________ _______ concept.

a)

big picture

b)

seasonal color

c)

fashion personality

d)

total look

22.

What is the very first thing you should do when meeting a new client?

a)

Clean your work area.

b)

Prepare the client for service.

c)

Wear a smile.

d)

Inform the client of the fees.

23.

_______________is effectively the basis of all long-lasting relationships with clients and coworkers.

a)

Management

b)

Training

c)

Communication

d)

Advertising

24.

As a professional cosmetologist, you should brush and floss your teeth and use _________ throughout the day as needed.

a)

lotion

b)

antiseptic

c)

fragrance

d)

mouthwash

25.

Your shoes should have a low heel and _________________.

a)

offer good arch support

b)

have a tight fit

c)

have a soft sole

d)

have a loose fit

26.

To avoid ergonomic- related injuries, consider using______________.

a)

a back brace

b)

knee braces

c)

an anti- fatigue mat

d)

a heated body wrap

27.

The ability to understand people is _________ to operating effectively in many industries.

a)

the key

b)

irrelevant

c)

incidental

d)

unimportant

28.

Cosmetologists need to understand the importance of their professional image in order to...

a)

focus on grooming rather than build relationships

b)

eliminate ergonomic practices

c)

make individual career growth and achievement their primary goal

d)

avoid the consequences for not maintaining a professional image, such as loss of clients and poor rep

29.

Its most important to consider one's ____ and ____ when choosing what to wear to work.

a)

reputation;skin tone

b)

brand; age

c)

body shape; type

d)

authority; income

30.

The most important point to keep in mind about makeup is that it should _____ your best features and _____ your less flattering ones.

a)

minimize; maximize

b)

Improve; transform

c)

maintain; eliminate

d)

accentuate; mask

31.

When standing to cut hair, position your legs hip-width apart, bend your knees slightly; align your pelvis with your ______.

a)

shoulders

b)

chest

c)

abdomen

d)

knees

32.

The best way to understand others is to begin with a firm understanding of ______.

a)

business

b)

yourself

c)

cosmetology

d)

the brain

33.

How much time should you schedule for a consultation with a first time client?

a)

five to fifteen

b)

fifteen to twenty

c)

twenty-thirty

d)

forty five-sixty