WorksheetsDrive-Thru
Total questions: 10
Worksheet time: 5mins
What are the 3 entry points of our DT Customers
Pre-Order Zone, Order Zone, Entry Zone, Post-Order Zone
Pre-Order Zone, Entry Zone, Order Zone,Post-Order Zone
Entry Zone,Pre-Order Zone,Order Zone,Post-Order Zone
Order Zone,Pre-Order Zone, Entry Zone, Post-Order Zone
Order time and Payment time is a total of:
50 seconds
45 seconds
65 seconds
55 seconds
Assembly time is a total of:
60 seconds
65 seconds
55 seconds
70 seconds
The longer the queuing time, customers will be discouraged to stay in the line.
True
False
DT experience starts when they enter the driveway and ends upon exiting our DT Driveway
True
False
These are the services must be provided in every DT customers
A. Speed of Service
B. Accuracy
Both A and B
These are the important factors in achieving TAT
A. Achieve Queuing time
B. Achieve Assembly time only
C. Maximize DT capacity
D. Both A and C
These are the DT time Standards
Order: 30 secs, Payment: 25 secs, Assembly and pick up: 65 secs
Order: 25 secs, Payment: 30 secs, Assembly and pick up: 60 secs
Order: 35 secs, Payment: 20 secs, Assembly and pick up: 65 secs
Longer queuing time will result to:
Customer stay in the line
Sales loss
Customer delight
Customer satisfaction
DT Customers are:
Always On-the-Go
Expects clean driveway
Expects good quality of products
All of the above
