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Returning Goods

Total questions: 15

Worksheet time: 7mins

Name
Class
Date
1.

How is "receipt" pronounced ?

a)

"re-seat"

b)

"re-sip"

c)

"re-cep"

2.

When can you return the goods?

a)

Faulty

b)

Working properly

c)

Too expensive

3.

How is "guarantee" pronounced?

a)

/ɡuar(ə)nˈtiː/

b)

/ɡar(ə)nˈtiː/

c)

/ɡur(ə)nˈtiː/

4.

"Good for" means...?

a)

Valid

b)

Good

c)

Excellent

5.

May I ask why are you .... this product?

a)

Returning

b)

Return

c)

Returned

6.

What is "policy"?

a)

Police officers

b)

Set of rules

c)

Your privacy

7.

What can the shop offer when you want to return a product?

a)

Refund

b)

Change to a similar product

c)

Give a credit note

d)

All of the above

8.

What is often needed when you want to return a product?

a)

A receipt

b)

A credit note

c)

A bank note

9.

The job turned out to be harder than we thought.

a)

prove to be

b)

was

c)

was not discovered

10.

if a product is "Under guarantee", you can... (there is more than one answer!)

a)

return it

b)

request a refund

c)

sell it

d)

exchange for another product

11.

Which one is the voucher?

a)
b)
c)
d)
12.

Which of the folloing can be returned?

a)
b)
c)
d)
13.

What is this?

a)

A card

b)

A clothes label

c)

A receipt

14.

What are these?

a)

Clothes

b)

Sizes

c)

Brands

15.

If you forgot to bring the receipt, what is another possible way to prove you bought the product?

a)

Check the store's camera

b)

Ask the cashier to secretly exchange

c)

Show the card statement