WorksheetsPOB 1.04 Quiz
Total questions: 10
Worksheet time: 5mins
The way a company and its employees communicate and interact with their customers.
Customer relations
Customer Secrets
Positive customer relations are important because it
Develops customer distrust in a product or service
Allows a company to seek and act on customer feedback to improve products or services
Techniques for building positive customer relations is to
Set and achieve high service standards
Have the customer listen to your needs
In order to have spectacular customer service, a company must...
offer quality service
provide inefficient service
You can grow your customer base by:
Offering no new products or services
Giving referral incentives
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
a unique individual.
like most others.
The primary reason customers give for not returning to a business is a lack of
courtesy from salespeople.
advertised merchandise.
The primary reason the business benefits when salespersons practice good customer relations is that it
develops repeat customers.
prevents customer objections.
Customer relations is often used interchangeably with the term __________.
productivity
customer service
Opportunities to interact with customers are known as __________.
promises
touch points
