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WorksheetsPOM - Introduction to Principles of Marketing
Total questions: 20
Worksheet time: 10mins
Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).
needs, value
value, relationships
wants, needs
relationships, value
Satisfaction occurs when _______________.
the performance meet or exceed customer's expectation.
the performance was lower than customer's expectation.
Demands are human wants that are backed by buying power.
True
False
________________ is the set of all actual and potential buyers of products or services.
Segment
Need
Value
Market
The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.
Production Concept
Product Concept
Sales Concept
Marketing Concept
Societal Marketing Concept
MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.
production
product
sales
marketing
societal marketing
Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.
production
product
sales
marketing
societal marketing
Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.
Production
Product
Sales
Marketing
Societal Marketing
AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.
production
product
sales
marketing
societal marketing
The Body Shop is a cruelty-free beauty care company, and has since supported many environmental campaigns like 'Save Belum-Temenggor' and 'Against Animal Testing'. The Body Shop practices _________ concept.
production
product
sales
marketing
societal marketing
____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.
Quality
Satisfaction
Value
Want
The simplest definition of ethics is what separate a right from a wrong.
True
False
Above are the importance of being ethical in one's marketing practices, EXCEPT:
Excessive costs
Excessive costs
Long-term gains
Attracts talents
These are the solutions to overcome ethical issue in marketing:
Ethical code
Laws and regulation
Ethical audit
Motivation and training program
The extended marketing mix or 7P's of marketing contains the added elements of:
People
Productivity
Process
Physical Evidence
______________ is defined as a commitment to improve community well-being through discretionary business practices and contributions of corporate resources.
Corporate Social Responsibility
Motivation
Regulations
Ethics
