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POM - Introduction to Principles of Marketing

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Definition of marketing is the process by which companies create ______ for customers and build strong customer ________ in order to capture value from customer in return (Kotler, 2016).

a)

needs, value

b)

value, relationships

c)

wants, needs

d)

relationships, value

2.

Satisfaction occurs when _______________.

a)

the performance meet or exceed customer's expectation.

b)

the performance was lower than customer's expectation.

3.

Demands are human wants that are backed by buying power.

a)

True

b)

False

4.

________________ is the set of all actual and potential buyers of products or services.

a)

Segment

b)

Need

c)

Value

d)

Market

5.

The marketing manager of this company only focuses on the quantity of the product, product availability and low price to appeal itself to the customers. This company uses _________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

6.

The marketing manager of this company focuses on the quality and image of the product, and knows that customers will buy it because they recognize the product's worth. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

7.

The marketing manager of this company didn't focus on the the quality or price, but rather the techniques in selling their products. This company uses __________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

8.

The marketing manager of this company is very customer-oriented and focuses on selling the products or services that the customer wanted or needed. This company uses _______________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

9.

The manager of this company not only care about the customer, but also the environment and the societal well being. They produce good quality product and practice green marketing. This company uses ________________.

a)

Production Concept

b)

Product Concept

c)

Sales Concept

d)

Marketing Concept

e)

Societal Marketing Concept

10.

MSM Gula Prai didn't believe in promoting their products on media, but believe that the customers will buy their products due to its low price and product availability. They are practicing _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

11.

Volkswagen Groups own several luxurious automobile brands like Audi, Lamborghini and Bugatti which thrives on quality and excellence. Mainly, they practice _____________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

12.

Avon Company practises multi-level marketing and train the 'Avon Lady' on the perfect personal selling skills and even organizes Avon Party to attract more customers. They are using _________ concept.

a)

Production

b)

Product

c)

Sales

d)

Marketing

e)

Societal Marketing

13.

AirAsia, a Malaysian-based airline company, really cares about their customers with their affordable ticket prices and it is showcased in their tagline, 'Now Everyone Can Fly. AirAsia is using _______________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

14.

The Body Shop is a cruelty-free beauty care company, and has since supported many environmental campaigns like 'Save Belum-Temenggor' and 'Against Animal Testing'. The Body Shop practices _________ concept.

a)

production

b)

product

c)

sales

d)

marketing

e)

societal marketing

15.

____________is the difference between the benefit a person gains from a product and the costs incurred in obtaining the product.

a)

Quality

b)

Satisfaction

c)

Value

d)

Want

16.

The simplest definition of ethics is what separate a right from a wrong.

a)

True

b)

False

17.

Above are the importance of being ethical in one's marketing practices, EXCEPT:

a)

Excessive costs

b)

Excessive costs

c)

Long-term gains

d)

Attracts talents

18.

These are the solutions to overcome ethical issue in marketing:

a)

Ethical code

b)

Laws and regulation

c)

Ethical audit

d)

Motivation and training program

19.

The extended marketing mix or 7P's of marketing contains the added elements of:

a)

People

b)

Productivity

c)

Process

d)

Physical Evidence

20.

______________ is defined as a commitment to improve community well-being through discretionary business practices and contributions of corporate resources.

a)

Corporate Social Responsibility

b)

Motivation

c)

Regulations

d)

Ethics