WorksheetsCommunication for Success
Total questions: 15
Worksheet time: 8mins
In dealing with conflicts that may occur between your coworkers, it is important to____________ .
get involved
take sides
remain neutral
offer advice
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a(n) _____________.
defense if needed
healthy skepticism
certain amount of apprehension
positive attitude
How much time should you schedule for a consultation with a first-time client?
Five to fifteen minutes
Fifteen to twenty minutes
Twenty to thirty minutes
Forty-five to sixty minutes
__________________ clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.
Scheduled
Frequent
Talkative
Tardy
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the ________________ concept.
big picture
fashion personality
seasonal color
total look
When bringing issues or problems to your supervisor or salon manager, it is important to ______________ .
act authoritatively
not incriminate yourself
be a problem solver
name the people involved
What tool should you use to put your clients at ease about your technical abilities?
Style book
Fashion magazines
Personal portfolio
Letters of recommendation
