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WorksheetsChapter 9 Hospitality Information System
Total questions: 10
Worksheet time: 20mins
The applications of IT in front-office management is for
Electronic locking system
Sales and forecasting
Room status and housekeeping management
Auxiliary guest services
Choose the right statement about PMS
i. PMS is also used in manufacturing industries, local government
ii. PMS provides a centralized computer system
iii. PMS stands for Property Management Service
iv. PMS have increased the efficiency of hospitality industries
i, ii, iii
i, ii, iv
ii, iii, iv
All of the above
The rooms management module of PMS is for
Checking guest information
Handles reservations at the property level
Records dates of stay
Tracking the status of guest rooms
Below is the features of successful hotel website accept,
Quality information
Maps
Room management
Multiple language support
Specialize in managing multiple electronic distribution channels for hotels, the meaning of
Channel manager
Mobile apps
Online travel agent (OTAs)
Metaseach engine
Increase the safety and security of guest, by removing illegal entry into the guest room and illegal duplication of keys, is refer to
Guest information and entertainment devices
Private branch exchanges (PBX)
Guest services technology
Electronic locking system (ELS)
Which of the following is the energy that is not used in hotels?
Doorbell
Elevator
Air-conditioner
Porters
Definition: A complete package of hardware, applications, operating systems, help support and maintenance.
Turnkey system
Turkey package
Turnitin system
The example of point-of-sale (POS) is return on investments, guest bills and cost of goods sold
None of above
I am confused
100% true
Bonus: What is the first hotel in Malaysia that use keyless entry system?
First World Hotel
Aloft KL Sentral
Hotel Seri Malaysia
