WorksheetsWelcome Aboard
Total questions: 11
Worksheet time: 3mins
Who recognized MLSE as the best place to work in Canada?
Indeed
Montreal Canadiens
Glass Door
What is our mission statement?
To unite & empower our employees to create extraordinary moments for the fans & each other!
To elevate our fans!
To bring the world to it's feet!
To have the most fans wear team swag!
How many countries are represented by the Raptors roster this year?
10
3
6
9
What is our recognition program called?
Elevate
Extraordinary
Excellence
Welcome Aboard
Our Common Purpose is?
To create a championship culture
To unite & empower our employees to create extraordinary moments for the fans & each other
The Elevate Service Standards
To provide Best in Class customer service
Fan services has these items available
replacement popcorn
ear plugs, team branded clothing, 50/50 tickets
ear plugs, weighted pads, feminine hygiene products, first game certificates, wheelchairs and more
taxi chits and UBER discounts
All of these are our brands...
Marlies, MLSE, Scotia Club, The Rock
Marlies, TFC, RSA, Real Sports Bar & Grill
RS, Marlies, RSA, TFC, Raptors 905, Argos
Marlies, Leafs, Raptors, The Rock, Jays, Argos
Assertive friendliness includes the following
Being on time and in full uniform
Provide eye contact, a smile and being on time
Knowledge of teams, events and the city
Make eye contact, Listen, Smile, Acknowledge immediately, Keep current
These are our 4 Elevate Service Standards
Secure, VIP service, Active & Standardized
Safe, VIP service, Standardized & Consistent
Individualized, Seamless, Fun & Safe
Standardized, Seamless, Fun & Secure
4 facts about Launchpad
Charitable arm of the Leafs, Raptors & TFC and helps youth in the community
Fun, Safe, Community Centre, Owned & operated by The Toronto Raptors
$4 a month, sports programming for 1 year, 50/50 draws support Launchpad, Concert venue
Monthly charge for youth to attend, cooking classes available, kitchen on site, 50/50 draws support the programs
Being a brand ambassador means....
You represent the brand when working, on your social media, by what you share and how you behave-we are counting on you.
You will be hanging out with Drake, Super Fan, The Mascots & Talent
We are counting on you, You will be on TV, You are not allowed to talk to media, You cannot come into the building unless you are working or have a ticket to the event
You will be represent the brand, behave accordingly, Workplace counts but your personal social media doesn't, You can say you work with Drake
