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WorksheetsReservation
Total questions: 12
Worksheet time: 6mins
What is definition of Reservation?
Apakah Definisi dari Reservasi?
Booking Activity before the guest arrive at the hotel
Giving details to the guest about hotel
Asking queries about hotel by phone
asking information about hotel by online
What skills that reservation needs to have?
Kemampuan apa yang harus dimiliki oleh seorang staff Reservasi?
Giving information accurately
Accepting and rejecting reservation
Prepare Reservation report
Archiving reservation
What is the benefit of reservation for hotel?
Apakah manfaat dari reservasi untuk hotel?
Hotel can make prediction of room occupancy on
Certain period of times
Guest can calculate their budget for holiday
Managers can have their leaves
Managers can make a report to Supervisor
Below are the source of reservation, except?
Dibawah ini adalah sumber reservasi, kecuali?
Phone
Walk in
Online Travel Agent
Hospital
Travel agent is one of the source of reservation, which one below are not include in online travel agent?
Travel agent adalah salah satu sumber reservasi, yang manakah dibawah ini yang bukan termasuk Online Travel Agent?
Traveloka
Tiket.com
Shopee
Pegi-pegi
Which one bolew are not type of Reservation?
Yang manakah dibawah ini bukan merupakan tipe-tipe reservasi?
Individual Reservation
Amended Reservation
Reservation Slip
Confirming Reservation
What information does a reservation needs to ask when handling reservation?
informasi apakah yang harus di tanyakan ketika menangani reservasi?
Name, Period of stay, Estimated Arrival, Phone Number, special request
Name, Period of stay, Husband name, Estimated arrival, Phone Number
Name, Period of stay, Estimated Arrival, Phone Number, number of luggage
Name, Period of stay, Car Registration No, Phone Number, special request
What is Amended Reservation?
Apa yang di maksud dengan amended reservation?
Reservation that can be changed
Reservation that already confirmed
reservation by phone
Reservation by email
What is Individual reservation?
Apa yang dimaksud Individual reservation?
Reservation booked by a person
Reservation booked by a company
Reservation booked by a travel agent
Reservation booked by an airline crew
No-Guaranteed Reservation means?
No-Guaranteed Reservation adalah?
Reservation that has been paid
Reservation that has not been paid
Reservation by car rental
reservation by online travel agent
What is the step after asking all the reservator's detail?
Apa langkah selanjutnya setelah menanyakan detail orang yang membuat reservasi?
Saying good bye
Greeting
Confirming and checking
Hang up the phone
what is the courtesy when handling call?
Bagaimana kah etika ketika menerima telepon?
Answer when you are in the good mood
answer within 3 rings and smile when speak
asking someone to answer the phone
pretending not to hear the call
