WorksheetsHappier Quizzz
Total questions: 15
Worksheet time: 30mins
What should we do when the shop is not busy?
Cleaning of showcase or frame on display.
Distributing brochures.
Echo-ing
Chatting with others colleagues.
What is the purpose of Echo-ing?
To create a good atmosphere in the shop.
To attract passerby.
For nothing.
Because the boss says so.
Why must we greet customer *Welcome to Owndays* with a smile?
To let customer feel warmly welcome.
To create friends and family atmosphere.
Because my smile is so sweet.
To provide kind and careful service.
What should be done during 1st Approach?
Price system
Processing time
Warranty
Hi, how can I help you
What should be done for 2nd Approach?
Create trust relationship with customer.
Expand dialogue with customer.
Draw out customer needs.
Ask customer to try by themselves.
How long do I have to wait and rest after removing soft contact lenses?
15 - 20 mins
10 mins
Do not have to rest.
24 hours
How long does it takes for my progressive lenses to be ready?
Around 3-5 days
Within 7 working days
Within 10 working days
20 mins
What are our after sales service?
Adjustment (free around the world)
Warranty (worldwide)
Exclude warranty (sales item & accessories)
Instructions (vulnerable to heat / way of taking care glasses)
What should you explain about Warranty during payment?
1 year warranty for frame manufacturing defects.
Free replacement if you break the glasses.
1 year warranty for lens vision discomfort.
Worldwide warranty.
Why is Owndays Standard so important?
To standardize our service throughout all the countries.
Because boss wants us to follow.
No reason.
What are our Owndays Strategies?
Simple
Trust
Quick
Valuable
Why is it After sales service so important?
To provide assurance to customer
To gain trust from customer.
To avoid any miscommunication with customer.
For no reason.
Why our Owndays glasses are affordable?
We own everything by ourselves without middleman. (Logistic>Customer)
Because we are rich.
Because the costs of products are low.
Because boss is happy.
How many country that have Owndays?
10
11
12
13
Why we should never be a door man?
We do not want to give pressure to customer.
We do not want to block the entrance.
Because we are not security guard.
Because we are not transparent.
