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Worksheets

Consumer Rights and Responsibilities

Total questions: 15

Worksheet time: 15mins

Name
Class
Date
1.

Agency that is responsible for protecting consumers from unfair or deceptive business practices.

a)

Federal Trade Commission

b)

Better Business Bureau (BBB)

c)

Consumer Product Safety Commission

2.

Agency that protects consumers from dangerous products.

a)

Environmental Protection Agency

b)

Federal Trade Commission

c)

Consumer Product Safety Commission (CPSC)

3.

Agency that enforces laws that protect the environment.

a)

Environmental Protection Agency (EPA)

b)

Cease and Desist Order

c)

Better Business Bureau

4.

A company's promise that the product will meet specific standards over a given time period.

a)

Small claims court

b)

Warranty

c)

Competition

5.

A situation in which there is only one company that sells a specific product or service.

a)

Trading up

b)

Redress

c)

Monopoly

6.

To seek and receive a remedy to a problem

a)

Small claims court

b)

Bait and switch

c)

Redress

7.

Pressuring consumers to buy a more expensive product than they intended.

a)

Trading up

b)

Bait and switch

c)

Competition

8.

Deliberate deception, designed to secure unfair or unlawful gain.

a)

Cease and desist order

b)

Limited warranty

c)

Fraud

9.

A nonprofit agency sponsored by local businesses that helps to resolve disputes between consumers and sellers.

a)

Federal Trade Commission (FTC)

b)

Walmart

c)

Better Business Bureau (BBB)

10.

Handles disputes involving smaller dollar amounts.

a)

Small claims court

b)

Better Business Bureau (BBB)

c)

Arbitration

11.

A contest among sellers to win customers.

a)

Monopoly

b)

Competition

c)

Bait and switch

12.

An unwritten guarantee that the product is of sufficient quality to fulfill the purpose for which it was designed.

a)

Implied warranty

b)

Verbal warranty

c)

Limited warranty

13.

If the price of a product is below the regular price, it is said to be on__________.

a)

Sale

b)

Retail Price

c)

The wrong price

14.

A specified period of time within which a consumer can back out of an agreement to buy something.

a)

Limited warranty

b)

30 day warranty

c)

Cooling-off period

15.

In 1962, which president established consumer rights laws?

a)

President George Bush

b)

President Donald Trump

c)

President John F. Kennedy