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WorksheetsHandling Mails and Parcels
Total questions: 10
Worksheet time: 7mins
The package that has been left by Ms Lim for her friend to collect, has still not been collected 3 days later. Which of the following should the Concierge do?
Donate to charity.
Transfer the parcel to Lost and Found.
Open up the package and claim the contents.
Contact Ms Lim to get in touch with the receiver.
Mr. Delancy would like to have his golf clubs sent to his home in Norway and he is looking for the most affordable option. He does not mind if takes longer to reach as he will be in Singapore for another 2 months at least. What type of courier service should the Business Centre staff recommend ?
Shipping.
Despatch.
International Air Service.
International Courier Service.
GNF stands for
Guest Notarisation Form.
Guest Notification Form.
Guest Notice of Items Form.
Guest Note of Receipt Form,
Fitri, the Concierge, received an envelope for Mr Pham. She checked PMS and realised that the guest is in-house. She should raise a GNF and
immediately get the Bellman to send the envelope up to the room.
pass it to Front Office so they can pass it over to Mr Pham at check-out.
leave a message to alert them of the envelope if Mr Pham is not in the room.
call to check if the guest is in the room and send it up even if the guest is not in the room.
Unclaimed mails and parcels should be stored for a minimum of
3 months.
6 months.
9 months.
12 months.
HFC stands for
Hold for Courier.
Hold for Cash Delivery.
Hold for Customer.
Hold for Collection.
A parcel has been received for Ms Arty, who is due to arrive next two days. How should Fasle, the Concierge handle this parcel?
Fill up a GNF and leave the copy at Front Office.
Fill up a HFC and leave the copy at Front Office.
Fill up a GNF and pass the copy to FO on the day of arrival to be attached to reg card.
Fill up a HFC and pass the copy to FO on the day of arrival to be attached to reg card.
Which one of the following is the procedure for handling outgoing parcels?
Fill up HFC , store parcel in holding area, guest to acknowledge on HFC.
Fill up GNF , store parcel in holding area, guest to acknowledge on GNF.
Identify type of parcel, fill up GNF , store parcel in holding area, guest to acknowledge on GNF.
Identify type of parcel, fill up HFC , store parcel in holding area, guest to acknowledge on HFC.
What are the tell tale signs of Suspicious mails and parcels?
Parcels that are oily.
Envelopes that feel powdery.
No return address or sender's information
Parcels that have an odd shape or hastily wrapped.
Mr Horten is currently staying at Regus Hotel and he wishes for the hotel to assist in getting a document sent to his local Singapore office within 4 hours. Which one of the following delivery methods should the hotel use?
Local dispatch.
Courier Service.
Local express.
Local Mail.
