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WorksheetsSDS Quiz
Total questions: 18
Worksheet time: 9mins
Where do you find the coordinates of the delivered package on PSUI?
What form do you submit for driver feedbacks?
Delivery Station Liaison Form
Deprioritization Form
Driver Feedback Form
Transfer the call to Escalations
What information on RCLP can you not provide to the customer?
Tracking ID, Driver information, Order ID, Status of the package, Delivery Instructions, Access Code(s), Driver's Location
Driver Information, Status of the Package, Delivery Instructions, Access Code(s), Driver's Location
Driver Information, Status of the Package, Date of Delivery, Delivery Instructions, Access Code(s), Driver's Location
Driver Information, Name of the Recipient, Delivery Instructions, Access Code(s), Driver's Location, Shipping Address
What tool do you use to update the coordinates of the delivery location and road entry?
PSUI
CSC
GDET
RCLP
What mapping tool automatically pulls up when you click the coordinates of the delivered/delivery attempted package from RCLP to check where it was scanned or marked by the driver?
GDET
Google Map
RCLP Mini Map
Bing Map
Can we re-deliver a package from an Amazon Locker address going to either a commercial or residential address?
YES
NO
Can we re-deliver a package from either a residential or business address going to an Amazon Locker address?
YES
NO
Can we process concessions even if there is still TRACES on the order level?
YES
NO
Scenario:
There is a Signature Required status on RCLP but there are permanent delivery instructions as well that the driver can leave the package at the customer's front door. Can the driver proceed with the delivery?
YES
NO
Can we call the driver if the customer asked us to do so?
YES
NO
After successfully updating the Geocode of the Delivery Point on GDET, what would you do next?
Refresh GDET by clicking on the TBA under TrackingID List
Update the Road Entry
Update the tolerance and make sure it is at 25
What do you need to click on GDET in order to see the driver's latest location?
Display Operational History
Display Driver's Location
Display 3rd party reference locations
Display DA Location
Until what time can we submit a DSL form?
4 PM
6 PM
8 PM
9 PM
Can you still add delivery instructions in shipment notes after the package has been marked as Delivered on RCLP?
YES
NO
How many times do we re-deliver?
2
1
3
4
Can you cancel a Stop and Return once done?
YES
NO
What are the factors that need to be considered before submitting a DSL form?
The sense of urgency from the customer to get the package the same day
There must always be a delivery attempt made
If the station code is not available on the form, we cannot submit a DSL
The form can be submitted until 6PM only
Re-delivering to an alternate address, the new address should be within 1 mile from the original shipping addressed placed with the order
Do you think you can now confidently handle SDS Recipient Contacts?
YES
NO
MAYBE
