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Communication Chapter 5 PRACT A & E

Total questions: 26

Worksheet time: 38mins

Name
Class
Date
1.

Body language involves just speaking with your mouth

a)

True

b)

False

2.

The best way to define communication is the sending of a message and the receiving of that message whether the message is understood or not.

a)

True

b)

False

3.

Facial expression generally communicate thoughts and emotions quite accurately.

a)

True

b)

False

4.

Credibility means

a)

controlling and manipulating others

b)

believability, trustworthiness

c)

being self centered

5.

Verbal communication only involves the words that one says, it never involves taking in the tone and pace of the message

a)

True

b)

False

6.

Friends who do not respect each other's confidentiality

a)

can usually remain friends for al long time

b)

don't like hearing secrets

c)

begin to distrust each other

7.

Communication only involves speaking and not listening

a)

True

b)

False

8.

Good communication involves both verbal and non-verbal elements

a)

True

b)

False

9.

Everyone communicates in the exact same way or manner despite being from different cultures

a)

True

b)

False

10.

A broad, vague, all encompassing statement

a)

non verbal communication

b)

verbal communication

c)

generalization

d)

compromise

11.

An agreement in which each of the parties make an adjustment or concession in order to reach an agreeable solution is called

a)

non verbal communication

b)

verbal communication

c)

generalization

d)

compromise

12.

Poor communication

a)

leads to world peace and harmony

b)

leads to dysfunctions in relationships and world friction

c)

leads to putting people first

13.

Everyone's communications is unique

a)

True

b)

False

14.

Catholic teaching recommends that ______________________ skills training be part of Catholic education.

a)

biblical

b)

computer

c)

Communication

15.

_________________________ is often a disguise for frustration, fear or hurt feelings

a)

Happiness

b)

anger

c)

positivity

d)

credibility

16.

_________________________________ is a manner of handling disputes in which businesses often give their employees training.

a)

Marriage counseling

b)

conflict management

c)

Financial planning

d)

fitness training

17.

In a good relationship there should never be any disagreements or arguments

a)

True

b)

False

18.

Disagreements should be handled

a)

creatively so there's a positive outcome

b)

by understanding and addressing the root problem

c)

All answers are correct

19.

Wants in a relationships should always be addressed before needs

a)

True

b)

False

20.

Natalie and Aaron had been married for four months when they encountered their first serious

misunderstanding. Natalie usually returned home from her business office job(she is the breadwinner of the family right now) before her husband returned home his law-school classes. She looked forward to their time together. However, after Aaron greeted Natalie, he would head straight for the den and spend the next 90 minutes playing computer games. Natalie felt hurt and furious and decided that he must not love her as much as she thought. He seemed to look forward to playing that “stupid game” more than he looked forward to being with her. When she could not hold her feelings back any longer, Natalie exploded, telling Aaron just how little he cared for her. Aaron, in turn blew up at Natalie, saying that she didn’t understand him at all. WHAT TIP WOULD BEST SOLVE THIS CONFLICT?

a)

Keep confidences

b)

Put people first

c)

Hold your feelings in, always!

d)

If your husband plays lots of computer games, get revenge and binge watch "The Office" on Netflix

21.

Natalie and Aaron had been married for four months when they encountered their first serious

misunderstanding. Natalie usually returned home from her business office job(she is the breadwinner of the family right now) before her husband returned home his law-school classes. She looked forward to their time together. However, after Aaron greeted Natalie, he would head straight for the den and spend the next 90 minutes playing computer games. Natalie felt hurt and furious and decided that he must not love her as much as she thought. He seemed to look forward to playing that “stupid game” more than he looked forward to being with her. When she could not hold her feelings back any longer, Natalie exploded, telling Aaron just how little he cared for her. Aaron, in turn blew up at Natalie, saying that she didn’t understand him at all. WHAT TIP WOULD BEST SOLVE THIS CONFLICT?

a)

Engage your brain before you engage your mouth

b)

Think things through

c)

Notice needs now and wants later

d)

All these answers are correct

22.

Natalie and Aaron had been married for four months when they encountered their first serious

misunderstanding. Natalie usually returned home from her business office job(she is the breadwinner of the family right now) before her husband returned home his law-school classes. She looked forward to their time together. However, after Aaron greeted Natalie, he would head straight for the den and spend the next 90 minutes playing computer games. Natalie felt hurt and furious and decided that he must not love her as much as she thought. He seemed to look forward to playing that “stupid game” more than he looked forward to being with her. When she could not hold her feelings back any longer, Natalie exploded, telling Aaron just how little he cared for her. Aaron, in turn blew up at Natalie, saying that she didn’t understand him at all. WHAT TIP ON DISAGREEMENTS WOULD BEST SOLVE THIS CONFLICT?

a)

Push, pry and pressure

b)

Have them fill out a Johari window chart

c)

respect each other's time to think

d)

constantly threaten and interrupt the other person

23.

Active listening is

a)

Listening to another person with earbuds on

b)

giving feedback to indicate that a message had been understoon

c)

Letting the person, talk and talk and drone on

d)

just watching the body language of the person and not really listening to what they are saying

24.

Communication skills are specific techniques that enable people to communicate effectively

a)

True

b)

False

25.

One of the skills of communication in Chapter 5 under improving communication is to take time to pray and reflect

a)

True

b)

False

26.

Feedback is

a)

trying to dominate or control

b)

useful information that will help us grow

c)

blaming and belittling other s