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WorksheetsOB CHANGE & STRESS MANAGEMENT
Total questions: 25
Worksheet time: 13mins
Change can't be eliminated, so managers must learn to ________ successfully.
ignore it
avoid it
manage it
work around it
Which of the following is an example of a technology change within an organization?
workers wanting flexible hours
workers using new software
workers wanting to telecommute
forming teams to complete tasks
Which of the following is an organizational structure change?
a new way to package chocolate cake
changing who reports to whom
resentment of bosses by employees
the building of a new workshop
Falling interest rates are an example of what kind of external force that causes a company to need to make an organizational change?
marketplace competition forces
labor market forces
government laws and regulations
economic forces
Which of the following is an external force that would cause a company to make an organizational change?
the naming of a new CEO
a widening span of control for managers
an organization-wide restructuring
a booming economy
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
change managers
nonmanagerial employees
change agents
managers
Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?
uncertainty
inertia
energy
momentum
Which of the following is NOT a common reason that people resist change?
habit
concern over personal loss
uncertainty
overconfidence
Managers typically implement programs to reduce resistance to change when employees ________ in some way.
become dysfunctional
are challenged
become uncomfortable
become self-satisfied
A technique that helps employees deal with change that appeals to their sense of logic is ________.
education and communication
manipulation
co-optation
coercion or threats to employees
A technique that helps employees deal with change that includes them in the decision-making process is ________.
education and communication
participation
negotiation
coercion
When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.
facilitation and support
negotiation
education and communication
participation
Which method of reducing resistance to change is mostly likely to backfire on the manager who uses it?
education and communication
manipulation
participation
negotiation
Stress in the workplace is an adverse reaction that people have in response to ________.
demands, constraints, and opportunities
having too much confidence in oneself
too much ambition
lack of ambition
Which statement is correct?
Stress can be bad or good.
Stress is always bad.
Stress can never be good.
Stress is always good.
Potential stress can become actual stress when the outcome of an event is uncertain and ________.
in doubt
hard for the individual to understand
not important to the individual
important to the individual
Stress has ________ symptoms.
only psychological
only psychological and behavioral
psychological, behavioral, and physical
only physical
Adverse psychological effects of stress include ________.
rapid speech
absenteeism
boredom
elevated heart rates
Behavioral effects of stress include ________.
procrastination
metabolism changes
absenteeism
job dissatisfaction
An employee's blood pressure rises, indicating a(n) ________ symptom of stress.
psychological
physical
emotional
behavioral
To reduce stress managers need to make sure that employees ________.
have jobs that match their abilities
maximize their productivity
don't work too few hours
don't work too many hours
To reduce stress managers need to make sure that employees ________.
have jobs that match their abilities
maximize their productivity
don't work too few hours
don't work too many hours
________ is the process of taking a creative idea and turning it into something useful.
Creativity
Innovation
Imagination
Inspiration
________ actively support innovation and every step of the process that leads to innovative ideas.
All managers
Champion managers
Idea managers
Idea champions
Which is the followings is NOT the characteristic of learning organization?
Holds a shared vision
Discards old way of thinking
Communicates closely
Views organization as system of relationships
